Supervisor, Cloud Infrastructure Services

2 months ago

Winnipeg Manitoba, Manitoba, Canada Manitoba Public Insurance Full time

As the Supervisor, Cloud Infrastructure Services you will lead and support activities related to designing, planning, implementing, directing, and coordinating all services and operations related to all Cloud Infrastructure. This includes providing analysis and support on service level performance, financial performance, and infrastructure performance across all ecosystems. You are also responsible for all technology infrastructure, application and software infrastructure services as well as providing direction, analysis, and support for all Cloud services in the support and operations of all on premise data centres and Cloud productivity solutions.


Responsibilities

  • Foster a high-performance team culture that is consistent with the corporate vision, values, and leading practices.
  • Lead and coordinate activities related to complex changes required to support business objectives, including drafting, and reviewing service request or requirements documents and contract change order/amendment proposals.
  • Lead and coordinate infrastructure technology solutions for both on-prem data centres and Cloud services.
  • Lead designing and evaluation of all Infrastructure and cloud services to meet corporate objectives.
  • Manage and establish priorities for maintenance, design, development, and analysis of all infrastructure both on-prem and in the Cloud.
  • Lead and coordinate availability and capacity management in on-prem and Cloud services.
  • Lead and coordinate cost containment measures for on-prem and Cloud services.
  • Collaborate closely with Architecture in the design of solutions to ensure that the delivery of these solutions meets all operational, governance, security, and best practice requirements.
  • Develop and maintain forecasts for resource needs based on historical patterns, usage patterns, and upcoming initiatives.


Qualifications

  • Degree in Computer Science, Computer Engineering, Business, applied Science or related discipline with a demonstrated record of continuing education in the IT field.
  • Seven years of related experience in the IT Industry, including four years related to infrastructure and technology services, including experience in the following areas:
  • Experience in Cloud Services
  • Experience in Contract Management
  • Experience managing multiple service providers, including integration, service delivery, project delivery, and monitoring performance.
  • Experience in developing service based financial models.
  • Experience in a leadership capacity.
  • Manage multiple activities with a high degree of risk and work within deadlines.
  • Quickly form professional relationships built on trust and respect.
  • Strong project and process management and facilitation skills.
  • Understand and articulate the connection between business and technology.
  • Strong skills in working independently and as a member of a team.
  • Working knowledge of:
  • Medium-sized managed services systems environment including network, server, storage, operations, database, systems management, and data centres.
  • Complex, multi-platform environments including technologies such as Azure, Wintel, Unix, Cisco, VMware, Kubernetes.
  • Information frameworks, such as the Information Technology Infrastructure Library (ITIL).
  • Azure Cloud services including the Microsoft Cloud Adoption Framework, Infrastructure as Code, High Availability and Disaster Recovery capabilities.


Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

  • flexible health, dental and vision plans
  • health spending account
  • travel health coverage
  • other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

  • registered pension plan
  • group, dependent, and optional life insurance coverage
  • critical illness insurance
  • sick leave to cover short-term disability
  • long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

  • vacation entitlement
  • flexible work arrangement for eligible positions
  • maternity, parental and adoptive leaves
  • bereavement and family responsibility leaves
  • employee and family assistance program
  • mental-health programming
  • lunch-and-learn offerings
  • discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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