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Manager, Engineering

3 months ago

Mississauga Ontario CW, Peel region, Canada Bell Canada Full time

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team, you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

The Engineering Manager is responsible for leading the Engineering team to success and alignment within Dome Productions remote operations. This position requires strong leadership attributes with the ability to manage cross-functional teams and motivate staff toward action and achieving goals.

The Engineering Manager has accountability for all aspects of the remote engineering group in support of Dome’s goals and customer expectations. Assisting in providing details and adhering to Operations budget, overseeing schedules, staffing, and performance standards for the group. They will be an active participant on the business strategy team and will provide input critical to promoting advanced development efforts. Working with Operations and other departments, you will lead a team of remote broadcast engineers in the daily support of event and content production, including mobile trucks, studios, control rooms, remote content acquisition, streaming playout systems, maintenance, remote sites, uplink systems and encoding.

Key Responsibilities
  • Motivate, engage, and develop Engineering talent and supervision through coaching, internal promotions, and outside hiring.
  • Show dedication to implementing good engineering practices, and be committed to training your teams.
  • Establish clear expectations for best practices when planning, designing, engineering, and implementing projects.
  • Set performance expectations and provide regular feedback via informal and scheduled reviews.
  • Provide coaching, conflict resolution, and corrective action as necessary to resolve concerns related to performance.
  • On-board and hire any new staff or freelance employees within the Engineering department.
  • Stay informed as to the relevant skill and qualification levels required by staff/freelancers for effective performance.
  • Ensure capable, trained resources to deliver high-quality cost-efficient service throughout the event production.
  • Prioritize workload assignments, while ensuring accountability and positive work culture.
  • Ensure training material, systems documentation, and policy & procedure manuals are available to engineering staff and are up to date.
  • Manage and control departmental expenditures within agreed budgets. Ensure financial and administration management of the event production services area meet time and accuracy expectations. This includes invoicing (freelancers), timecards (staff), per diems, expense reports, reconciliation, costing reviews, daily and monthly reporting with follow-up with the appropriate departments.
  • Work closely with the Director of Production Services regarding schedules, capacity, and resources for ongoing scheduled production events.
  • Drive efficiency of the in-house teams while at the same time providing excellent client service. Ensure that all business plans are achieved through effective management of in-house and contracting resources.
  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
  • Ensure open, direct, and effective communication is developed and maintained among key internal clients and operating departments.
  • Should be open to traveling to our remote offices occasionally to collaborate with other team members.
  • You also enjoy advocating for overall improvements in the practices of the engineering teams you work with.
  • Communicate to other technical and business teams.
  • Oversee all budgeting activities, resource allocation, and expense forecasting.
  • Write, maintain, and align job descriptions for all roles.
  • Assemble staffing forecasts and participate in all hiring activity.
  • Make sound business decisions based on the overall good of Dome Productions.
  • Embrace and proactively support organizational/partnership committee decisions and direction holding self and each other accountable and responsible for implementation of said direction.
Critical Qualifications
  • Excellent verbal and written communication skills. Ability to provide constructive and motivating feedback to staff on practices, tools, and performance, related to leading a team of system engineers.
  • Demonstrate excellent interpersonal communication and team-building skills.
  • Must enjoy working with people and assisting staff with technical support issues.
  • Effectively manage multiple projects/tasks in a team environment.
  • Coach, mentor, motivate and evaluate staff, putting them in the best place to succeed.
  • A hard-working and collaborative standout colleague with a vision for process and delivery.
  • Evenings and weekend support on an as-needed basis.
  • Make sound independent decisions, know when to escalate issues. Ability to prioritize multiple priorities with a sense of urgency and adaptability.
  • Recommend policies, and best practices efforts.
  • Lead and mentor the general performance and the continual development of the Controls Engineers.
  • Develop plans to improve the skills of each person in the department and monitor overall effectiveness.
  • Demonstrated experience in a supervisory/leadership position managing a team of engineers.
  • Demonstrated knowledge of broadcast media (studios, event mobiles, transmission distribution).
  • Possess and exhibit excellent written and oral communication, strong interpersonal, organizational, and leadership skills.
  • Excellent interpersonal skills and ability to work well with all levels of engineers and managers.
  • Ability to work with remote engineers to plan and execute a variety of technical projects.
  • College diploma, university degree or equivalent experience in remote broadcasting industry experience/development.
  • 3 to 5 years industry-related experience with at least 5 in management and leadership role.
Additional Requirements
  • Occasional night and weekend work.
  • In office required 95% with some remote work 5% occasional only.
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