HR Analyst

3 weeks ago


Calgary Alberta, Calgary region, Canada Brunel Full time

HR Analyst

Calgary, AB


Description:


Brunel is seeking an HR Analyst for our oil and gas client to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills in order to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative, and dynamic work environment.



Responsibilities:


Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail and ServiceNow

Assign and oversee team cases and ensure SLA’s and KPI targets and maintained

Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution

Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow

Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to company values and practices

Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)

Build and maintain positive relationships within the team and across HR


Qualifications:


A minimum of 2 years of HR experience

Post-secondary Degree/Diploma with a focus in HR would be considered an asset

Proven customer service skills and required, including appropriate telephone and email etiquette

Experience working in an HR shared services operating model is preferred

Experience working in ServiceNow is preferred

Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

Must be legally entitled to work in Canada


What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.


About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 45 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing – anywhere in the world.


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