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Int. Bilingual

4 weeks ago

Toronto Ontario CA, Ontario S.i. Systems Full time


Position Title: Bilingual Background Screening Analyst


Duration: 6 Months

Remote/Hybrid: Hybrid - every Monday in office and 1st Friday of each month

Office Location: 81 Bay Street

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday some flexibility they can start as early as 7:30 or as late as 9:30AM

Interview Process: 1 Video interview for 30 minutes with hiring manager. Focus of interview is overview of the role and the candidates experience with some behavioral and fraud related questions

Team Size: There are 18 analysts on the team of which 3 are bilingual. 3 Team leads and a senior manager.



Job Description:

Responsibilities

The Fraud Analyst is responsible for completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type, making a fraud determination, completing all required investigative reports, and taking appropriate action to resolve fraud related inquiries in a multi-faceted, fast paced and dynamic environment, while ensuring the security of the customer’s accounts.


Required Skills


• Review and monitor account activity for potential fraud

• Monitor alert based systems for potential fraudulent activity

• Collaborate with various Operations functions to ensure all escalated fraud incidents where a filing obligation may exist have been properly escalated

• Assist in identifying and reporting suspicious activity trends to the Lines of Business in order to mitigate future Bank or client losses

• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

• Will follow established processes, procedures and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Remains positive and focused during times of pressure or adversity

• Make timely, fact-based decisions and can act decisively when required

• Excellent time management and prioritization skills

• Detailed understanding of Fraud operations

• Experience working in a team environment

• Self-motivated and goal-oriented

• Excellent verbal and written communication skills

• Highly adaptable during periods of change

• Ability to learn and adapt to new information and technology platforms


Must Have Requirement:

- French/English bilingual

- 2-4 years' of fraud Investigation experience

- Proficient in MS word, excel & Outlook

- Proficient with analytical reviews

• Assist in identifying and reporting suspicious activity trends to the Lines of Business in order to mitigate future Bank or client losses.

• Review and monitor account activity for potential fraud.

• Monitor alert-based systems for potential fraudulent activity.

- General understanding of fraud controls.

- Experience within a team environment


Nice to Have:

- Check fraud experience *Strong Nice to have

- Recovery experience

- Actimize or Oasis experience

- SharePoint experience

Soft Skills:

- Strong sense of urgency

- Able to make timely, fact based decisions and act on these immediately for solutioning

- Strong verbal and written skills are necessary

- Adaptable

- Strong time management and prioritization skills are absolutely required

- Strong analytical and organizational skills

Apply