PERM - Sr. SAP Services & Support Manager to support the delivery of SAP functions for our automotive client.

1 month ago

Toronto Ontario CA, Ontario S.i. Systems Full time
PERM - Sr. SAP Services & Support Manager to support the delivery of SAP functions for our automotive client.

Location: Hybrid - Scarborough, ON (1-3x/week, Mondays are mandatory)

Role Overview:

The role encompasses several critical responsibilities, including leading the SAP Services and Support Team (S3), ensuring the efficient delivery of SAP functions to the enterprise. The role also refines ongoing support processes, developing the team’s skills, and acts as an escalation point for complex issues. Continuously evaluating SAP capabilities, you would define a strategic roadmap to maximize SAP product’s value within the organization. Additionally, you would serve as the primary liaison with the business units, focusing on continuous process improvements and achieving business results through IT capabilities.

What you'll be doing:

  • Oversee the implementation of new SAP modules, architecture, and business processes into production
  • Provide clear recommendations linked to the organization's strategy and financial goals
  • Provide timely guidance, coaching, feedback, and accountability for direct reports to drive cross-functional learning & development and successful project completion
  • Oversee vendors and system integrators (e.g., AMS partners, SAP) to meet contractual commitments, including RFP/SOW creation, contract negotiation, performance monitoring, and budget management
  • Facilitate and lead the integration of the SAP Services and Support Team within the larger Information Services team, including vendor partners and application management services teams
  • Manage the full systems development life cycle for demand (enhancements), projects, and programs related to SAP
  • Responsible for end-to-end SAP Services and Support, covering the entire product lifecycle (design, development, support, maintenance and upgrade)
  • Direct the development of SAP roadmaps aligned with future business and technology priorities.

Must haves:

  • 5-7+ years of IT management experience, including managing mid-to-large sized teams and working with senior management
  • 5+ years of functional/developmental knowledge of SAP S/4 HANA, SAP landscape management, SAP cloud applications e.g. Integrated Business Planning (IBP), SAP Business Technology Platform (BTP) Services, SAP BASIS, and SAP integration with other systems
  • Experience migrating from SAP BW to DataSphere
  • Experience migrating from SAP PI/PO to SAP Cloud Integration (CI) platform
  • 5+ years of experience leverages SAP investments to improve business user experience

Nice to haves:

  • Experience with SAP RISE
  • Experience with Opentext ALM/HP ALM
  • Experience with Supply chain experience with distribution network
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