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Senior Manager, Fraud Risk Management

3 months ago

Hamilton Ontario EH, Ontario, Canada Firstontario Credit Union Limited Full time

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr)
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program
  • Exclusive banking benefits
Job Overview

The Senior Manager, Fraud Risk Management is responsible for overseeing, managing, and enhancing FirstOntario's internal Fraud Risk Management Program including capabilities to identify and respond to account-level threats and attacks at scale. This includes incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors. In addition to leading and growing the team of fraud experts, this role represents the team externally within industry groups. This role will regularly connect with peers and leadership in Fraud Threat Management to ensure optimization across functions and continued development of FirstOntario's fraud monitoring capabilities. Utilizing best practices and experience, this role will ensure the team, stakeholders, and members of FirstOntario remain protected. Lead the team's methodology and systematic solutions to managing critical fraud incidents and, where necessary, provide support to cyber security related incidents.

Role
  • Lead the response to account-level attacks targeting any of FirstOntario's products (including Saven and Creative Arts Financial products). Determine any lessons learned through analysis and implement preventions or safeguards in the event of a future attack.
  • Produce and provide timely incident communications for a variety of audiences including senior level stakeholders to ensure awareness and appropriate levels of engagement as part of response activities. Provide guidance and recommendations to leadership, peers, and stakeholders across the enterprise to support effective decision-making during incident response, post-incident, and prevention phases.
  • Create conditions that encourage the identification of systemic issues, reoccurring problems, and identified threats/vulnerabilities to our Fraud Risk Management function. Ensure these and other root cause contributors are captured within post-incident reviews.
  • Act as a SME resource within the Credit Union to support appropriate and effective resolutions for identified problems.
  • Manage and drive improvement for incident management KPIs including mean-time-to-detect (MTTD), mean-time-to-containment (MTTC), mean-time-to-remediation (MTTR) as measured by event type and severity.
  • Identify and recommend changes to fraud monitoring and alerts that the team receives to ensure ongoing improvements to our early-detection efforts. Maintain awareness of legislative and regulatory changes that affect fraud (including cyber fraud) incident management as it relates to jurisdictions FirstOntario operates in.
  • Conduct work item quality reviews and provide required coaching to ensure adherence to our incident protocol, incident communication matrix, service-level commitments, and all associated playbooks. Regularly recognize and reinforce high-quality work and behaviours individually and in a team setting where appropriate.
  • Support the development of and maintain comprehensive incident management playbooks outlining processes, tools, data, and technology requirements, as well as communications protocols and cross-functional interaction models with key internal partners (ex. IT Security, Retail, Operations and Technology).
  • Contribute to and execute against the fraud team roadmap that ensures the team is equipped with the expertise, procedures, data, technology, and relationships they need to be successful in preventing, early detection, and response to account-level attacks.
  • Support and advocate for the development of robust business and fraud controls to strengthen FirstOntario's Fraud Risk landscape.
  • Support the Director, AML Compliance and Fraud in the design and delivery of the fraud strategy roadmap; balancing fraud loss prevention with member experience.
  • Directly support the Project and Change Initiative Risk Assessment as a Fraud Risk subject matter expert to ensure effective challenge of product and service design which may impact FirstOntario's fraud risks; works in collaboration with Fraud partners and business leads to ensure soundness of remediation action plans where control gaps and/or vulnerabilities are identified
  • Assist in the development and delivery of fraud training and awareness activities as part of the ongoing fraud prevention program across FirstOntario.
  • Oversee the fraud de-marketing process
  • Oversee the insurance claims process for fraud losses
  • Consider health & safety as a primary concern to ensure the overall well-being of the team and members
  • Perform other duties as assigned

Required Skills

  • University Degree in Business or equivalent
  • Minimum 5 years of credit union and/or financial services experience
  • Minimum 5 years working in a leadership capacity in fraud risk management or security incident management or related functions
  • One or more fraud industry certifications (e.g. CFE, CFCS)
  • Have a robust knowledge and experience with regulations and workflows related to incoming and outgoing clearing (paper and electronic), ATM/POS/INTERACT
  • Experience in consulting, advisory functions and strategy development
  • Strong knowledge of internal / enterprise-wide systems (e.g. EFM, FAS, eDetect, Verafin, etc.)
  • Practical knowledge of leading industry practices related to credit risk management in financial institutions
  • Strong/Expert level communication skills; able to communicate with senior audiences via email, in-person communication and via Microsoft Tools e.g. PowerPoint, excel / strong capabilities in using PowerPoint as the primary executive communication tool
  • Experience dealing with multiple stakeholders and handling concurrent projects
  • Be in the know of fraud mitigation best practices and changes in fraud laws and regulations while actively applying expertise
  • Strong analytical, troubleshooting and logic thinking
  • Possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team

Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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