Inside Sales Representative

2 weeks ago


Richmond, Canada Richmond Packaging Full time

Inside Sales/Customer Service

Richmond Packaging is a premium manufacturer of consumable packaging for food industry with high graphic designs. We are a national company with large clients in food processing industries in California, Oregon, Washington and Canada. Richmond Packaging was established in 1982 and we have been enjoying a steady and aggressive growth over last several years. We have a very motivated Customer Service and Sales team. We are looking for an energetic and fast learner Inside Sales / Customer Service Representative to join our sales team.

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Key Responsibilities

· Receiving and processing customer telephone, fax, and email orders in a professional and courteous manner

· Processing and follow up on quotes for customers

· Inputting customer orders in the system

· Monitoring backorders and updating customers as required

· Providing the highest level of service to customers

· Receiving customer feedback and escalating/resolving issues as required;

· Establishing and maintaining positive relationships with customers and Outside Sales team

· Monitoring of inventory

· Additional administrative duties as required; and

· Other duties as assigned.

Requirements:

  • Experience in customer service (inbound or outbound calls);
  • Strong computer knowledge (MS Outlook, Word, Excel);
  • Excellent problem-solving abilities;
  • Exceptional communication skills as well as phone and email etiquette;
  • A high level of attention to detail;
  • Excellent team working skills;
  • The ability to learn new skills quickly;
  • Written and spoken English is required

This is a full-time position with full benefits and bonus opportunities

Job Type: Full Time – Monday to Friday

Related keywords: sales, inside sales, inside sales representative, sales representative, customer service

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (preferred)

Experience:

  • Inside Sales: 5+ years (preferred)
  • customer service: 5+ years (preferred)


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