Inside Sales Representative
2 weeks ago
Inside Sales/Customer Service
Richmond Packaging is a premium manufacturer of consumable packaging for food industry with high graphic designs. We are a national company with large clients in food processing industries in California, Oregon, Washington and Canada. Richmond Packaging was established in 1982 and we have been enjoying a steady and aggressive growth over last several years. We have a very motivated Customer Service and Sales team. We are looking for an energetic and fast learner Inside Sales / Customer Service Representative to join our sales team.
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Key Responsibilities
· Receiving and processing customer telephone, fax, and email orders in a professional and courteous manner
· Processing and follow up on quotes for customers
· Inputting customer orders in the system
· Monitoring backorders and updating customers as required
· Providing the highest level of service to customers
· Receiving customer feedback and escalating/resolving issues as required;
· Establishing and maintaining positive relationships with customers and Outside Sales team
· Monitoring of inventory
· Additional administrative duties as required; and
· Other duties as assigned.
Requirements:
- Experience in customer service (inbound or outbound calls);
- Strong computer knowledge (MS Outlook, Word, Excel);
- Excellent problem-solving abilities;
- Exceptional communication skills as well as phone and email etiquette;
- A high level of attention to detail;
- Excellent team working skills;
- The ability to learn new skills quickly;
- Written and spoken English is required
This is a full-time position with full benefits and bonus opportunities
Job Type: Full Time – Monday to Friday
Related keywords: sales, inside sales, inside sales representative, sales representative, customer service
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Inside Sales: 5+ years (preferred)
- customer service: 5+ years (preferred)
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