Sr. BSA with Salesforce Sales

4 weeks ago


Toronto Ontario CA, Ontario S.i. Systems Full time

Sr. BSA with Salesforce Sales & Service Cloud experience to translate requirements into software product designs and specifications for our large Insurance client.

Duration: 6 Months (Extensions likely)

Location: Hybrid (3 days/week in Toronto office)


Project: Candidate will be working on Contact Centre "Agent Desktop" project in Salesforce. Project will be transformation to AI capabilities such as Knowledge assist + Next Best Action + Article recommendation.


Responsibilities:

· Guides and facilitates the analysis for less complex products

· Elicits and validates business requirements

· Performs analysis to determine impacts to products

· Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation

· Ensures overall testing efforts represent business and systems requirements in partnership with the QA team (where applicable)

· Develops and maintains test documentation, test strategy, review and supports testing outcomes as required

· Gains exposure to and learns new technologies, frameworks and tools

· Evaluates and learns new analysis strategies, tools and methods that provide business value

· Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches


Must-Haves:

· University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field

· Knowledge of software development lifecycle methodologies (Waterfall, Iterative, Agile)

· Working knowledge of business processes across systems

· Proficient experience with:

  • Collecting requirements and translating them into software product designs and specifications
  • Test-driven development and test frameworks

· Insurance of FI experience


Nice to have:

  • Salesforce Sales & Service Cloud
  • Omni-Channel & CTI (contact center integration
  • Einstein AI (chatbots, predictive analytics)
  • JIRA, Confluence (Agile documentation & defining acceptance criteria)
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