Sr. BSA with Salesforce Sales
4 weeks ago
Sr. BSA with Salesforce Sales & Service Cloud experience to translate requirements into software product designs and specifications for our large Insurance client.
Duration: 6 Months (Extensions likely)
Location: Hybrid (3 days/week in Toronto office)
Project: Candidate will be working on Contact Centre "Agent Desktop" project in Salesforce. Project will be transformation to AI capabilities such as Knowledge assist + Next Best Action + Article recommendation.
Responsibilities:
· Guides and facilitates the analysis for less complex products
· Elicits and validates business requirements
· Performs analysis to determine impacts to products
· Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation
· Ensures overall testing efforts represent business and systems requirements in partnership with the QA team (where applicable)
· Develops and maintains test documentation, test strategy, review and supports testing outcomes as required
· Gains exposure to and learns new technologies, frameworks and tools
· Evaluates and learns new analysis strategies, tools and methods that provide business value
· Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches
Must-Haves:
· University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field
· Knowledge of software development lifecycle methodologies (Waterfall, Iterative, Agile)
· Working knowledge of business processes across systems
· Proficient experience with:
- Collecting requirements and translating them into software product designs and specifications
- Test-driven development and test frameworks
· Insurance of FI experience
Nice to have:
- Salesforce Sales & Service Cloud
- Omni-Channel & CTI (contact center integration
- Einstein AI (chatbots, predictive analytics)
- JIRA, Confluence (Agile documentation & defining acceptance criteria)
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