Application Specialist, IT

3 weeks ago


Montreal Quebec GF, CA Fednav Limited Full time
Application Specialist, IT

Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers.

We are currently looking for an Application Specialist, IT to take functional and technical ownership of Maritime industry-specific applications, including the Veson IMOS Platform (VIP).

WHAT YOU'LL BE DOING | THE ROLE

Key responsibilities include:

User Training and Onboarding:

  1. Organize sessions to integrate new users into the Maritime industry-specific applications, including the IMOS Veson system, ensuring that they understand its functionality and features, and promote the benefits of good application management practices to business users.

System Maintenance and Configuration:

  1. Configuring and customizing Maritime industry-specific applications, including the IMOS Veson application, to meet specific operational needs. This includes maintaining the configuration in collaboration with Marine owners and ensuring the security of Fednav’s account and licenses.
  2. Perform regular system maintenance tasks such as reviewing updates, patches, and upgrades, manage the periodic application release process, and maintain documentation.
  3. Apply and participate in the evolution of Fednav application management standards.

User Support and Assistance (functional support):

  1. Act as the main point of contact for users wishing to use Maritime industry-specific applications, including the IMOS Veson application effectively, and respond promptly to inquiries, requests, and problems by providing prompt and courteous assistance. Oversee the design and implementation of application interfaces (e.g. API, SFTP) in discussion with appropriate stakeholders.

Technical Support:

  1. Provide front-line support to users experiencing technical problems on Maritime industry-specific applications, including the Veson IMOS application, by resolving problems, identifying causes, and implementing effective solutions. Master the technical aspects of our travel management system (Veson IMOS Platform - VIP) and act as VIP technical manager.

Collaboration and Communication:

  1. Build strong relationships with stakeholders in the chartering, operations, and marine accounting teams, understanding their workflows and needs with a view to liaising with other IT practices where necessary.

WHAT YOU BRING | THE PERSON
The ideal candidate has:

  1. Minimum of 10 years’ experience in Information Technology and application management and support, business super user, or similar technical role.
  2. Minimum of 5 years’ experience in the Maritime Shipping industry and a good understanding of its industry, more specifically in the chartering, operations, or fleet management fields.
  3. Expertise in managing a cloud-based environment and an understanding of cloud network designs (Azure, AWS, Google Cloud).
  4. Experience and understanding of VIP IMOS (Integrated Maritime Operating System) is a highly preferred asset. Experience in Business Intelligence Reporting, Database Management, and API is an added advantage.
  5. In-depth knowledge of Maritime industry-specific applications, including the IMOS Veson application, its configuration functionalities, and best practices. Certification or training in IMOS Veson application support is a plus.
  6. Ability to be focused and detail-oriented.
  7. Excellent organization and planning skills. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  8. Ability to properly document application configuration, architecture, etc. Excellent interpersonal skills and an ability to be at ease in difficult situations.
  9. Great communication and customer service skills and proven ability to deal with users at all levels of the organization. Demonstrated ability to work collaboratively in a team environment and build rapport with stakeholders at all levels.
  10. Ability to simplify technical concepts using user-friendly language.
  11. Excellent communication skills and interpersonal skills, with the ability to effectively convey technical concepts to non-technical users.
  12. English is required, French is an asset.

Honesty, integrity, commitment to professional excellence, regard for employees and corporate responsibility define our values.

As a Top Employer, our success always starts with yours. Together, we help create a great place to work that fosters the sharing of ideas and collaboration. Our work experience is a combination of everything that makes us unique: a rich culture that reflects our core values and diversity that spans across continents, our commitment to sustainability, our recognition programs and events that bring us closer, but first and foremost, our people.

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