UX Manager

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

We are seeking a highly skilled and experienced UX Manager to lead our design team in creating user-centric, high-quality designs. The ideal candidate will have a strong background in UX design and demonstrated experience in people leadership. This role requires a balance of strategic thinking, creative vision, and the ability to manage and inspire a growing team of designers.

• Expand the influence of UX across the product development team
• Develop UX strategies that align with the team's objectives to minimize cycle time, increase throughput, and maximize value delivered to clients.
• Lead, mentor, and manage a team of UX designers.
• Foster a collaborative and inclusive team environment.
• Oversee project management activities, including planning, scheduling, and resource allocation.
• Conduct performance reviews and provide constructive feedback.
• Lead recruitment activities for UX professionals
• Assist with recruitment activities for Product and Engineering professionals.
• Develop and maintain team processes and workflows.
• Design applications and websites across multiple devices with a focus on layout, typography, color, and accessibility.
• Conduct and analyze user research to inform design decisions.
• Host and facilitate design workshops.
• Handle multiple tasks on different projects efficiently.
• Work closely with developers, stakeholders, and other team members to ensure designs are feasible and aligned with project goals.
• Maintain and evolve design systems.
• Understand and utilize design tokens and the 8pt system.
• Be proficient in Figma and up-to-date with the latest features (variants, complex components, Auto-Layout).
• Have a basic understanding of HTML and CSS to facilitate effective collaboration with developers.
• Be knowledgeable in responsive design principles and Bootstrap components.
• Use tools such as Figma, FigJam, Zeroheight, HTML, CSS, Google Slides, Google Website, Jira and Adobe Suite.
• Have an interest in AI for design.
• Ensure high-quality deliverables and outcomes.
• Implement best practices for data tables and persona development.

• Minimum 7 years of experience in UX design, with a strong portfolio demonstrating expertise in SaaS and cloud-based applications (web and mobile)
• Proven experience leading and mentoring a team.
• Extensive experience collaborating with developers and stakeholders.
• Experience in maintaining and working with design systems.
• Strong leadership and mentoring abilities.
• Excellent communication and presentation skills.
• Ability to manage multiple product teams and prioritize tasks effectively.
• Strong understanding of accessibility standards and best practices.
• Experience with AI tools and their application in designing an asset
• Familiarity with Google Website and Google Slides for presentation and collaboration is an asset

Our Exciting Hiring Process

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


 Stage 1: 30-minute Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


 Stage 2: Take Home Assessment

You will be preparing a presentation or portfolio that showcases your work, focusing on Enterprise SaaS applications. This will help us understand your skills and approach to UX design in our context.


 Stage 3: 1-hour Interview


You'll present your portfolio to our Director of Software Development, Jason, and UI/UX Developer, Claudia. The remaining time will be dedicated to questions about your experience. This is a great opportunity to showcase your skills and discuss your approach to UX practices.


 Stage 4: 1-hour Final Interview

You’ll meet our Group Product Manager, Dave, and Software Engineering Manager, Maryam, to discuss your professional background and experience. This session also highlights our focus on collaboration and teamwork, allowing you to see how well you fit into our collaborative culture.


 Stage 5: References

We'll check your references to confirm all the great things we've learned about you.

Stage 6: Offer

If all goes well, we’ll be thrilled to extend an offer and welcome you to the team

Why SpryPoint?

Remote-first and autonomous working environment with flexible working hours

Competitive compensation package

Macbook + $500 towards your home office setup

Health, dental, vision, and life insurance

️ Generous PTO, ½ day Summer Fridays, and unlimited sick days

RRSP (Canada) and 401k (US) matching program

Professional development courses, $2,500 annual tuition assistance, and a book bounty program

Annual company events (SpryPalooza) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC II compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.