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Patient Care Manager

3 months ago

Markham Ontario IP, CA Sentrex Health Solutions Inc. Full time

Virtual BC
Virtual British Columbia
3-250 Shields Court
Markham, ON L3R9W7, CAN

Virtual BC
Virtual British Columbia
3-250 Shields Court
Markham, ON L3R9W7, CAN

Work Arrangement: Primarily remote, occasional travel to Vancouver and other areas

Work Hours:Monday to Friday, 9am to 5pm PST

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

  • We are 100% Canadian with locations across the country
  • State-of-the-art facilities to provide high-quality products and services
  • The opportunity to be a part of a winning, high-performing team
  • Collaborative, engaging workplace culture –we are passionate about our people
  • Flexible working environment that promotes a healthy work-life balance
  • Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  • High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  • Quarterly virtual social events

The Opportunity:

The Patient Care Manager is an integral part of the Haven team, responsible for the coordination and delivery of services related to patient care offered by Sentrex Health Solutions. The Patient Care Manager is responsible for managing patient care, acting as a primary point of contact for healthcare teams responsible for patients with neurological conditions, coordinating information between team members and respective PSPs. The Patient Care Manager ensures that the patient’s journey on treatment and during monitoring has coordinated care that is non-delayed, accurate, safe, and ensures seamless flow for continuation of care. This role involves direct interactions with patients, insurance companies, public healthcare, pharmacies, physicians, and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication, reinforcing patient education and evolve collaborative care.

A Day in the Life (What you will do here):

  • Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
  • Process data entry activities of pertinent information received at different points of contact during the delivery of services.
  • Provide medical support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management.
  • Prepare for and attend extensive, specialized training sessions for specific therapies.
  • In person and virtual support (including adherence support both inbound and outbound as needed).
  • Review patient files prior to treatment to capture medical history.
  • Document and maintain patient records to ensure treatment history is adequately captured.
  • Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.
  • Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.
  • Participates in ongoing internal and/or external continuing education activities.
  • Hosts patient education based on specific patient needs, individually or in group settings.
  • Responsible for scheduling appointments.
  • Participates in telephone consultations and virtual meetings/training sessions as required.
  • Adhere to professional nursing standards at all times.
  • Work collaboratively within multidisciplinary health care team providing oversight.
  • Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
  • Provide ongoing support on disease state or product related questions.
  • Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.
  • Report and document Adverse Events as per training per Pharmacovigilance requirements.
  • Adhere to Sentrex policies and procedures.
  • Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and administration of product.
  • Follow and abide by all provincial College of Nurses guidelines while providing patient care.
  • Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

  • Minimum 2-4 years of experience of clinical experience(preferred)
  • Licensed RN or LPN in British Columbia
  • Able to confidently deliver education including but not limited to patient self-injection education
  • Confident and experienced with using Excel, Outlook and Word
  • Able to work autonomously with little supervision, as part of a larger remote team
  • Able to travel within a set geographical boundary
  • Experience in Patient Support Programs is an strong asset
  • Experience in Neurology, Immunology, Oncology, Gastroenterology or Rheumatology a strong asset
  • Understanding of the pharmaceutical industry an asset
  • Strong analytical and mathematical skills
  • Effective interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to meet deadlines and be flexible with patient and HCP requirements
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Ability to communicate effectively both orally and in writing
  • Adhere to Sentrex Policies and Procedures

What makes you a great fit for this team:

  • Your commitment to providing a high level of service to your internal and external clients.
  • You are highly adaptable with a track record of success during times of growth and organizational change.
  • You have a proven track record of developing trust and influence at multiple levels.
  • You demonstrate an impactful and candid communication style.
  • You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees Our permanent full-time employees are provided with a:

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • Hiring range is between $90k - $110k

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.

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