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Member Experience Associate

3 months ago

Richmond Hill Ontario LC, York region, Canada Movati Athletic Inc. Full time
Member Experience Associate (Full Time/Closing)

Job Category: Customer Service

Requisition Number: TEMPL005728

Apply now

  • Posted: August 12, 2024
  • Full-Time
Locations

Showing 1 location

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking and flexibility is necessary, then this role is for you Your typical work day will be full of interaction and engagement with guests, ensuring they receive the best experience possible from the moment they walk in our doors.

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

  • Proactively manage and resolve all member concerns, escalating serious concerns to the Management team for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, and promote them to club members
  • Responsible for all sales transactions
  • Complete all administrative tasks accurately, diligently, and promptly with consistent 5 Star customer service
  • Assist with member experience events throughout the club as needed

Qualifications

  • High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service are strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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