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3 months ago
Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team:
The P&C Operations group provides an elevated and truly global people experience that is powered by Digital. Enabling CoEs to deliver evolved capabilities by providing digital solutions, creating shared service delivery within P&C to streamline and improve response to people enquiries and operating through a Product-centric model, the Operations group allows CoEs to focus on strategy & design and supports Business Partners in providing strategic support across the organization.
A Day in the Life: What You Do:
The Digital CPO Business Analyst is part of the P&C Operations function and works closely with all P&C CoEs and global business partners and technology teams to create both business and functional requirements for features and functionality to support our internal business needs and guest experiences.
The mandate of the CPO Business Analyst is to assess end-to-end P&C Digital processes for optimization through the identification of risk, impact, service delivery opportunities, and root cause problem solving. Create detailed business analysis which clearly defines the problems to solve for, the opportunities, the dependencies and scope of work. This analysis reflects the BA’s subject matter expertise in how our P&C functions and People Technology systems work and the full landscape of where we are and where we’re going in respect to our P&C, Digital and Technology strategies, roadmaps, and how we operate. By doing so, they enable the P&C Digital & Technology team to deliver simple, scalable, and signature solutions in the most efficient and impactful way to mature our global P&C capabilities.
Responsibilities:
- Work cross-functionally in partnership with Product Managers, Digital Team Leads, PEC, and People Analytics to identify areas for improvement in end-to-end processes that span multiple products and/or don’t align directly to a prioritized P&C capability.
- Identify opportunities for process optimization and provide recommendations on funneling of work through Continuous Delivery or Project teams.
- Validate and assess risk of emerging priorities that impact service delivery standards and/or increase manual processes.
- Business and functional requirement gathering for small - medium complex scope; compiling needs from multiple stakeholders into a single set of prioritized requirements.
- Identify current state business processes, document their workflow in process maps which reflect the relationship between the operating model and the technology platforms, and identify roles within these processes.
- Work with stakeholders to understand their business needs and challenges, assist in aligning overall scope and sequencing recommendations with business stakeholders.
- Include dependency management and architectural decisions in requirements.
- Assess configuration options to meet requirements and specifications.
- Prioritize requirements based on business and technical needs.
- Utilize or develop artifacts such as business requirements documentation, JIRA, and Confluence to facilitate requirements alignment sessions.
- Evaluate current business processes, workflows, and roadmaps to have comprehensive understanding of current state and ideal future state.
- Lead cross functional collaboration and drive to alignment with business partners within constraints of the project or work.
Qualifications:
- 2+ years of business analyst experience.
- 2+ years demonstrated work experience in core human resources functions.
- In depth subject matter expertise in at least one of our People System platforms: Workday, Avature, Docebo or Dayforce.
- Experience providing requirements and mapping business processes for medium to large complex initiatives.
- Experience in the development of strategic briefs for large bodies of work that require project execution.
- Experience working with both agile and waterfall delivery methodologies.
- Experience with root cause problem solving and digital transformation.
- Comfortable with a high degree of complexity, cross functional stakeholders, and balancing of multiple business dynamics.
- Proven ability to analyze problems from varying perspectives.
- Proven facilitation and problem-solving skills.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving skills.
Must Haves:
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes:
Authorization to work in Canada is required for this role.
Compensation and Benefits Package:
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,500 to 107,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans.
- Paid time off.
- Savings and retirement plan matching.
- Generous employee discount.
- Fitness & yoga classes.
- Parenthood top-up.
- Extensive catalog of development course offerings.
- People networks, mentorship programs, and leadership series (to name a few).
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Workplace Arrangement:
This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
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