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Client Services Support Technician
3 months ago
SKYTRAC Systems Ltd. is hiring a full-time Client Services Support Technician.
Job Duties:
- Deliver exceptional end to end technical support and assistance to clients by leveraging in-depth product knowledge and troubleshooting expertise;
- Offer hardware and software advice to clients using Latitude/SKYTRAC products worldwide;
- Utilize product knowledge to address a wide range of inquiries related to product functionality, usage, and troubleshooting;
- Diagnose and analyze the root cause of technical issues for Satcom products reported by clients. Offer effective solutions or workarounds to resolve problems;
- Maintain (and consult) internal and external technical documentation including User Guides/Technical Manuals; and
- Contribute to the creation and updating of knowledge base articles, FAQs, and troubleshooting guides.
Skills Requirements
- Completion of a college program in computer science, computer programming, network administration, or similar;
- Several years’ experience providing end to end technical client support with satcom products;
- Experience working with SVN, Hubspot, Confluence/JIRA, Sharepoint and MS Nav;
- Familiarity with aircraft wiring diagrams and Iridium satellite technology;
- Ability to communicate in English (oral and written); and
- Experience working with aviation clients’ and AME’s preferred.
Location of Work and Business Address
The position is based out of 1631 Dickson Avenue #210, Kelowna, British Columbia, V1Y 0B5, which is also our business address.
Wages
- $65,000 per annum
Terms of Employment
- 40 hours per week, permanent
