Branch Manager

3 weeks ago

Fredericton, New Brunswick, Canada ARS Global Emergency Management CA Full time

ARS / Global Emergency Management is a proud leader in disaster mitigation and property restoration. With a commitment to quality and over 60 years of experience, we are dedicated to meeting the needs of insurers, agents, brokers, and most importantly, the policy holder. We serve property owners of all types with restoration services resulting from WATER, FIRE, STORM and other event driven disasters.

We are on an exciting journey of transformation and growth. We offer a competitive salary, an extended health plan including medical, dental and vision. Our other benefits include a company RRSP program, an employee assistance program, educational assistance, professional development and internal growth opportunities. If you have what it takes to be our Branch Manager (Toronto) and this sounds like a perfect match, we would love to hear from you

Position Overview:

The Branch Manager (Toronto) is accountable for all operations within the assigned branch. Your expertise in evaluating, scoping, estimate writing and project management of claims will assist in the development of our current and future teams. As the ideal candidate you will bring leadership, experience, and insight to our growing team and seamlessly assimilate yourself in a culture of Trust, Integrity, Teamwork, and exceeding expectations.

Key Responsibilities:

1. Operations Management:

  • Oversee all aspects of the branch's operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
  • Monitor service activity to ensure that file communications, client authorizations, documentation, and digital filing align with corporate expectations.
  • Assignment protocols for claims and service requests.
  • Services rendered follow company policies, industry standards, and safety regulations.
  • Champion prompt resolution of claim escalations and team discrepancies.
  • Enforce corporate expectations with all subtrade and vendor engagements up to and including: authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables.
  • Maintain visibility of role specific targets related to invoicing, file performance, and corporate KPI's.
  • Take assignment of claims and/or duties as directed by General Manager.

2. Team Leadership:

  • Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians and administrative staff.
  • Conduct regular performance reviews, provide ongoing training, and cultivate a positive and supportive work environment.
  • Promote teamwork, collaboration, and professional development among staff.
  • Active participation with co-workers and departments such as: Health and Safety, IT, Digital Media & Communications, Human Resources, and Business Development.
  • Create opportunities for open discussion and feedback.

3. Customer Service:

  • Establish and maintain strong relationships with clients, stakeholders and insurance professionals.
  • Address client concerns and inquiries promptly and professionally.
  • Ensure that all projects meet and exceed client expectations.
  • Drive timely and informative communication within project teams, both internally and externally.

4. Financial Management:

  • Lead the branch and related services to be profitable and sustainable.
  • Obtain invoicing targets at mid month and support the delivery of said targets by month end.
  • Manage Accounts Receivable and support the corporate escalation process for collections.
  • Complete monthly meetings with Project Managers to review status of all jobs.
  • Prepare monthly performance reports for General Manager including action plans on findings.

5. Quality Control:

  • Ensure that all restoration work is completed to the highest quality standards.
  • Conduct site inspections and audits to verify compliance with company procedures and industry best practices.
  • Support participation and collection of client feedback
  • Include shadowing audits for both emergency response and restoration activities
  • Implement continuous improvement initiatives to enhance service delivery.

Required Knowledge and Experience:

  • 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
  • Proven leadership and team management skills.
  • Strong knowledge of restoration processes, techniques, and equipment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Financial acumen with experience in budgeting and financial management.
  • Proficiency in using restoration management software and other relevant technology.
  • Valid driver's license and clean driving record.
  • IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS).

AODA Statement

ARS / Global Emergency Management encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

  • bank branch manager

    1 week ago

    Fredericton, New Brunswick, Canada Next Level Group Full time

    Posted on March 19, 2025 by Employer details Next Level GroupBank Branch ManagerOur client with multiple locations in NB, is seeking a highly skilled and dedicated Branch Manager to oversee its Fredericton, NB location. As a Branch Manager, you will be responsible for leading and managing the location's human, physical, and financial resources to achieve...

  • Branch Operations Manager

    1 day ago

    Fredericton, New Brunswick, Canada TD Full time

    Key ResponsibilitiesMentor and develop a high-performing team to provide banking solutions and improve customer financial confidencePromote TD's image and goodwill within the community through community events and partnershipsEnhance customer experience by understanding their financial needs and providing tailored solutionsServe as the highest point of...

  • Branch Manager Greater Fredericton ·

    2 weeks ago

    Fredericton, New Brunswick, Canada The Toronto-Dominion Bank (Canada) Full time

    Branch Manager Greater Fredericton · (Futures Opportunities)Branch Manager Greater Fredericton · (Futures Opportunities)Work Location: Fredericton, New Brunswick, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $86,600 - $130,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues....

  • Branch manager greater fredericton ·

    2 weeks ago

    Fredericton, New Brunswick, Canada TD Full time

    Lieu de travail : Fredericton, Nouveau-Brunswick, CanadaHoraire : 37.5Secteur d'activité : Services bancaires personnels et commerciauxDétails de la rémunération : $86,600 - $130,000 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Branch Manager Greater Fredericton ·

    1 day ago

    Fredericton, New Brunswick, Canada TD Full time

    Work Location:Fredericton, New Brunswick, CanadaHours:37.5Line Of Business:Personal & Commercial BankingPay Details:$86,600 - $130,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies...

  • Branch Manager ‎Greater Fredericton ·

    1 week ago

    Fredericton, New Brunswick, Canada TD Full time

    Lieu de travail : Fredericton, Nouveau-Brunswick, Canada Horaire : 37.5 Secteur d'activité : Services bancaires personnels et commerciaux Détails de la rémunération : $86,600 - $130,000 CAD La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Field Operations Manager

    5 days ago

    Fredericton, New Brunswick, Canada Brandt Full time

    Due to growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees the development of our branches' service teams. The service field team's...

  • Wealth Management Professional

    5 days ago

    Fredericton, New Brunswick, Canada Scotiabank Full time

    We're seeking a highly motivated Personal Finance Advisor to join our team at Scotiabank. As an Advisor, you'll play a key role in:Key responsibilitiesThese include:Providing expert advice on personal finance and wealth management.Developing comprehensive plans to help customers achieve their goals.Nurturing strong relationships through exceptional customer...

  • Management Trainee

    2 weeks ago

    Fredericton, New Brunswick, Canada Enterprise Rent-A-Car Full time

    Start your career with Enterprise Mobility We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With...

  • Management Trainee

    5 days ago

    Fredericton, New Brunswick, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of...

  • Patient Care Manager

    4 weeks ago

    Fredericton, New Brunswick, Canada Gentiva Full time

    Our CompanyHeartland Home Health is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...

  • Regional Team Lead

    1 day ago

    Fredericton, New Brunswick, Canada TD Full time

    Job SummaryThis is a leadership opportunity to oversee the daily operations of a medium-sized team at TD. As a Branch Manager, you will be responsible for mentoring and guiding your team to deliver exceptional customer experiences and achieve business results.

  • Inside Sales Professional

    2 days ago

    Fredericton, New Brunswick, Canada Fitzii Full time

    About UsRexel Canada Electrical Inc. is a global leader in the electrical distribution market, driving innovation through collaboration with customers and partners worldwide.We operate in 38 countries, with a network of 2,300 branches and a team of 30,000 employees dedicated to providing electrical solutions and equipment.This role offers a unique...

  • Mobile and Internet Banking Project Manager

    4 days ago

    Fredericton, New Brunswick, Canada VeriPark Full time

    About VeriPark">We are a leading provider of omni-channel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.">Job Overview">We are seeking an experienced Transformational Project Manager in Digital Finance to...

  • Loan Operations Manager

    3 days ago

    Fredericton, New Brunswick, Canada Fairstone Financial Inc. Full time

    Company OverviewFairstone Financial Inc. is a Canadian lender offering a wide range of innovative financial services.We provide credit cards, rewards programs, point-of-sale financing, automobile financing, fully digital personal loans, unsecured and secured personal loans, and mortgages online and at over 250 branches coast to coast.We are committed to...

  • Banking Advisor

    2 days ago

    Fredericton, New Brunswick, Canada NBC Full time

    Area of Interest: Advisory services, Personal banking ...

  • Customer Service Specialist

    7 hours ago

    Fredericton, New Brunswick, Canada Bank of Montreal Full time

    Becoming a part of the Bank of Montreal team means being driven by a shared purpose: Boldly Grow the Good in business and life. This calls on us to create lasting, positive change for our customers, communities, and people. By working together, innovating, and pushing boundaries, we transform lives and businesses, powering economic growth worldwide.We're...

  • Customer Service Representative

    11 hours ago

    Fredericton, New Brunswick, Canada Bank of Montreal Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply locations Fredericton, NB, CAN time type Part time posted on Posted 2 Days Ago job requisition id R250008711Application Deadline: 04/16/2025Address: 148 Main StreetJob Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects....

  • Energy Solutions Specialist

    4 days ago

    Fredericton, New Brunswick, Canada Sansom Equipment Ltd. Full time

    About UsSansom Equipment Ltd. has been serving the region with exceptional quality products and services for generations. Our commitment to innovation and customer satisfaction sets us apart from competitors.We currently seek a motivated individual to fill the position of Sales Specialist – Energy and Power Grid, reporting directly to the Branch Manager.

  • Business Application Specialist

    7 days ago

    Fredericton, New Brunswick, Canada RBC Dominion Securities Full time

    Job SummaryJob DescriptionWhat is the Opportunity?RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In helping them...