Senior Application Support Analyst

3 days ago


Toronto Ontario CA, Ontario Apex Systems Full time

Senior Application Support Analyst


Client: Big 5 Bank


Location: Hybrid Downtown Toronto, Ontario


Terms: 12 month contract, potential for extension and conversion


Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm


Job Description:

  • Identify and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.
  • Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.
  • Confluence documentation
  • Creating and updating incident/change/problem tickets
  • Communication to business users of any ongoing issues or changes
  • Use of Splunk for analysis and troubleshooting

Must haves:

  • 5+ years of previous Application support experience
  • Previous Confluence/Unix/SQL
  • Splunk

Nice to have

  • Previous FI experience
  • Service now

Soft Skills

  • Strong communication skills
  • Strong time management
  • Able to troubleshoot


Education and Certifications: Computer Science background preferred.



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