Team Leader – Licensing

Position Summary
Community Health & Services Centre in Kelowna, B.C. is seeking a Permanent full-time Team Leader, Licensing to join their Team This position works Monday to Friday 8:30 - 16:30.

This position offers a flexible work location within the Interior Health Region.

What we offer:
• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance
• Opportunities for career advancement

What Will You Work On?
The Team Leader, Licensing is responsible for planning, implementing, and evaluating the delivery of licensing services within Interior Health with the purpose of protecting and enhancing the health, safety, and wellbeing of vulnerable persons in care.

The Team Leader manages all aspects of program delivery to protect and improve population health by applying the principles of risk management, equity, administrative fairness, applicable legislation and Interior Health policies, standards and procedures.

In collaboration with the Manager (or designate), the Team Leader is responsible for human resource management and planning, implementing and evaluating population level health protection services.

Typical Duties & Responsibilities:
• Monitors the activities of team members to ensure that services are consistently delivered and that reasonable steps are taken to ensure identified health and safety risks are appropriately mitigated. Assess the workload and allocates staff to ensure quality care is delivered to all areas. Approves vacation time and all other staff absences in consultation with the Manager (or designate).
• Supports team members with complex or unique files and/or progressive compliance by providing consultation and ensuring the approaches apply the principles of risk management, equity, administrative fairness, applicable legislation and Interior Health policies, standards and procedures.
• Evaluates staff performance by writing, signing and conducting performance appraisals. Based on the performance appraisal, makes recommendations to the Manager (or designate) and Human Resources as required. Participates in hiring staff by acting as a recruitment panel member.
• Coordinates the orientation of new staff and ensures that appropriate expertise is developed prior to recommending a letter of delegation. Coaches and mentors staff, promotes skill development and identifies employees for succession planning.
• Coordinates the development, implementation and maintenance of program specific competencies by working with staff to identify and document skills and competencies. Coaches and assesses learning needs of staff and participates in the development and implementation of in-service education and professional development.
• Provides input and feedback to the Manager (or designate) regarding the development and implementation of standards and operational procedures for the model of service that meets professional standards, evidence based practices, and accreditation standards for Health Protection programs. Maintains Health Protection standards by revising and updating existing operational procedures for the approval of the Manager (or designate).
• Monitors and regularly reports the extent to which defined program goals and objectives are met by analyzing data from the Health Protection information system. Uses this information to manage performance within the team and make recommendations to the Manager (or designate) to fill any identified gaps in services or to shift elements of the program to address client needs.
• Measures and monitors the extent to which quality practice is being delivered in the program by assisting the Manager (or designate) to conduct file audits, by attending conferences and team meetings, by observing staff delivering service, and by soliciting feedback from clients, community partners or staff . Recommends corrective actions when departures from quality professional practice occur.
• Provides professional expertise and ongoing in service education to staff in acquiring and maintaining professional competence. Ensures service coordination, documentation and planning standards are met or exceeded. Acts as a resource to staff by communicating current information on approaches to Health Protection services and researches new and/or alternate methods of service delivery. Supports staff innovation and grassroots initiatives.
• Assists the Manager (or designate) in the management of financial, technical and human resources through participation in program planning processes and budget monitoring. Assists the Manager (or designate) in budget implementation and in taking corrective action to maintain a balanced budget.
• Participates on internal and external committees as assigned.
• Assists with organizing and supporting practicum placements for students as part of the curriculum for established and recognized institutions and schools offering programs and training in the fields relevant to Health Protection services.
• Performs other related duties as assigned

Qualfications
Education, Training & Experience
• Bachelor’s Degree in environmental health or other health-related discipline relevant to the position.
• Five (5) years recent related health protection, nursing, or child development experience which includes a minimum of two (2) years’ Supervisory or Management experience and experience with program planning, policy development, implementation and evaluation; or an equivalent combination of education, training and experience.
• Current valid BC driver’s license.

Skills & Abilities:
Management: Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interdisciplinary team, supervises responsibilities of others, and collaborates across disciplines.
Leadership: Promotes staff morale, engagement, and risk-taking. Demonstrates creative planning for change and innovations, implementation of IH policies or other protocols, and ongoing professional development of self and others.
Knowledge Integration: Integrates best practice and current research evidence to support professional practice decisions and actions.
Communication: Demonstrated ability to communicate effectively with clients, families, the public, medical staff and the members of the interdisciplinary team using, oral written and computer communication means. Demonstrated ability to effectively resolve conflict.
Critical Thinking: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve and make decisions effectively. Applies the problem solving process demonstrating critical thinking and decision making skills using a systems approach.
Teamwork: Demonstrated ability to foster teamwork and a commitment to excellence in the provision of client care.
Teaching: Ability to teach clients and others both one-on-one and in groups.
Equipment: Demonstrated computer skills including the use of Meditech and Windows based programs. Demonstrated data analysis skills including appropriate data analysis and reporting tools. Demonstrated ability in the use of e-mail and word processing. Ability to operate other related equipment as required in the specific practice area.
Physical ability to perform the duties of the position.

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