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Store Manager

3 months ago

Kitchener Ontario MA, Waterloo region, Canada Pet Valu Full time

We’re looking for an enthusiastic, outgoing & sales driven person to join our team We offer a fun work environment with great coworkers

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in Canada dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview:

As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you

What you do:

  1. Customers/Community: ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. local rescues)
  2. Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
  3. Operational Standards/Procedures: ensure that all staff adhere to the standards and procedures set at the corporate operations level (eg. health and safety, etc.)
  4. Administrative activities: coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
  5. Business Results: coordinate efforts of store staff to achieve targeted results
  6. Other duties and tasks as required

What you bring:

  1. Minimum of 2 years customer service and retail store management experience
  2. Enthusiasm for learning & growth in pet care industry
  3. Possess outgoing, caring, and friendly personality with strong customer service skills
  4. Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
  5. Ability to have reliable means of transportation to and from the store
  6. Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
  7. Capacity for understanding inter-team conflicts and escalating when necessary
  8. Working knowledge of POS system
  9. Ability to lift 50lbs repetitively
  10. Industry experience an asset

What you get:

  1. Management training
  2. Product knowledge
  3. Employee discounts
  4. Competitive wages
  5. Pet oriented career-building environment

If you are up for the challenge and love helping people as much as animals, apply now

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Store discount

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Application question(s):

  • Tell me a little bit about your past retail experiences as well as your day-to-day job duties.
  • Can you lift over 40lb+ repetitively throughout an 8hr shift?
  • Do you feel comfortable upselling and promoting products?
  • If hired, when could you start working?
  • Are you willing to comply to 4 weeks of blackout dates in December and going into January? (Time-off requests are not taken into consideration for scheduling purposes. Exam start and end times are the only exception).
  • Please mention the best email address to get in touch with you.
  • Do you have experience working with animals or pet care experience?
  • Please list your availability for September.

Experience:

  • Retail management: 2 years (required)
  • Customer service: 2 years (required)

Work Location: In person

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