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Vice President

3 months ago

Windsor Ontario KU, CA Global Excel Full time

Job Description

Are you a people person with superior leadership skills who has a knack for delivering operational excellence? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you Global Excel Management works with Canadian and international insurers and prestigious brands, as well as provides services to individuals who have purchased a travel insurance policy and need assistance on their trip or to submit a claim.

The VP of Case Management is responsible for establishing a clear vision, ensuring client satisfaction and appropriate care, optimizing operational efficiency, ensuring cost management and profitability while developing a strong leadership base. The Case Management department is responsible for prompt delivery of high-quality, cost-efficient case management for inpatient and complex outpatient cases for North American underwriters.

What does your typical day look like?

  • Develop and implement a strategy for cross-site case management, including common processes and tools for the Canadian Case Management teams;
  • Establish global metrics and service standards;
  • Support the development of new services and client implementation strategies in cooperation with other departments;
  • Develop and communicate a vision for the Case Management function that is aligned with the Global corporate vision and establish service standards;
  • Oversee strategic projects and initiatives, in collaboration with the Canadian leadership team and our Global Operations team;
  • Develop and execute on our digital transformation roadmap and initiatives;
  • Implement and achieve the annual operating plan within budget;
  • Prepare and propose a long-term forecast and capacity plan;
  • Develop, sign-off, and achieve client SLAs;
  • Ensure that our client's contractual commitments and quality standards are managed and met;
  • Successfully manage and report the day-to-day operations productivity and performance index;
  • Create, develop, and lead a high-performing leadership team;
  • Ensure the alignment of plans, cascade of objectives, and coherence of communication throughout the organization;
  • Foster and promote an empowerment and continuous learning environment;
  • Facilitate ongoing and frequent communication of business strategy and results to employees;
  • Perform additional duties based on business and departmental needs.

What skills and training do you need?

  • Bachelor's degree in administration or customer service (or relevant experience);
  • Medical education would be considered an asset;
  • Minimum of 10 years of case management experience in senior leadership positions;
  • Excellent verbal and written communication skills in English; French or Spanish is an asset;
  • Bilingualism considered an asset (French and English);
  • Travel insurance industry knowledge, travel insurance underwriting/policy knowledge;
  • Experience in Assistance & Case Management best practices and technology;
  • Understanding of North American & international medical systems is considered a strong asset.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you:

  • Global Excel offers more than a position;
  • We offer a professional future with competitive compensation including base salary, performance bonus and benefits;
  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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