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Business Analyst – Salesforce enhancements
3 months ago
Job Description:
On behalf of our healthcare client, Affinity is looking for a Senior Business Analyst to support the HHR branch in enhancing their Customer Relationship Management tool.
Responsibilities:
- Document results of business and information technology requirement gathering sessions through Business Requirements, functional design specifications, and user stories, as they relate to new or changing program needs.
- Document workflow processes and standard operating procedures.
- Document operational framework to support operational program delivery.
- Design and develop materials required to support stakeholder engagement sessions (clinical and non-clinical stakeholders) to gather business requirements, confirm business processes, and support/facilitate the delivery of solution training, where needed.
- Design and develop materials required to support end-user/business testing (UAT).
Qualifications:
- A Bachelor’s level University degree in Computer Science, Business Administration, or a similar discipline. An equivalent combination of education and experience may be considered.
- A minimum of 10 years of experience as a Business Analyst including requirements gathering, facilitation, use case analysis, and detailed design activities.
- A minimum of 5 years of experience working in the eHealth space in a Canadian jurisdiction.
- Excellent verbal and written communication skills in English.
- Ability to travel to sites within NB for face-to-face meetings occasionally.
Scored qualifications:
- A minimum of 5 years of demonstrated experience in a Business Analyst role in eHealth in a Canadian jurisdiction related to both project and operations work. Please provide examples of projects/operations-related work. Experience with Customer Relationship Management projects in a Canadian regional health authority context would be an asset.
- A minimum of 5 years of demonstrated experience in facilitating sessions with diversified groups of Subject Matter Experts/stakeholders resulting in clear and concise business requirements.
- A minimum of 3 years of demonstrated experience in a Business Analyst role in Salesforce or other cloud service implementations in a Canadian jurisdiction.
- A minimum of 5 years of demonstrated experience in documenting workflow/business processes/user stories.
- A minimum of 2 years of demonstrated experience in defining and documenting Standard Operating Procedures in support of program operations.
- A minimum of 3 years of demonstrated experience in complex multi-year projects that included a significant digital transformation and change management component.
- A minimum of 3 years of demonstrated experience in a Business Analysis role in both English and French. Full Bilingualism (French/English) is an asset.
Job Number: 10674
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