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Customer Support Specialist
4 weeks ago
We are looking for a Customer Support & Account Verification Specialist to review customer data, verify documents, and handle inquiries via email and live chat. This role requires strong attention to detail, excellent communication skills, and the ability to collaborate across departments.
Role and Responsibilities:
- Review customer data and process account openings in compliance with company policies.
- Verify documents submitted by clients within designated regions.
- Handle customer inquiries and resolve issues via email and live chat in a timely manner.
- Collect and analyze departmental data for reporting purposes.
- Collaborate with internal departments to ensure smooth communication and issue resolution.
- Process customer withdrawals securely and efficiently.
- Perform any ad-hoc tasks assigned by the management.
Qualifications and Requirements:
- Minimum qualification: Degree in Business Administration, Finance, Accounting, or a related field.
- Proficiency in English is required; Mandarin is an added advantage.
- At least 1 year of relevant work experience (Fresh graduates with strong skills are encouraged to apply).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong analytical skills, attention to detail, and ability to handle sensitive customer information.
- Excellent communication and interpersonal skills with a cheerful and customer-friendly attitude.
- Willingness to work on rotating shifts, including weekends if required.
