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Private Cloud Site Reliability Specialist
3 months ago
Job Title: Private Cloud Site Reliability Specialist
12 Months Contract
Years of experience: 5+ years
Location: Montreal (Office attendance from Day 1 - Hybrid mode)
Position Description:
The Private Cloud SRE L3 team is part of the Enterprise Computing organization within Brokerage. The team has a presence in cities globally and is focused on supporting cloud and container-based platforms for internal and external clients. You will integrate with the global follow the sun operations model, which translates to responsibility for technologies supported by the team in the respective regions. Team members frequently interact with engineering teams and collaborate on the testing and certification of software deployed to the platform.
Primary Responsibilities:
- Provide L3 support for Brokerage's private cloud, including on-call rotation.
- Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring.
- Create and improve processes for support, including training, documentation, customer engagement, incident, problem, and change management.
- Contribute to internally developed CLIs and APIs to automate SRE's activities and platform's automation.
- Work together with L2 teams and other L3 team members internationally.
Required Skills:
- 5 to 10 years of relevant experience in platforms maintenance/development.
- Experience in at least one programming language.
- Experience with maintaining complex production systems with cloud and legacy technologies.
- Proven Kubernetes and Docker experience.
- Knowledge of monitoring stack (Grafana, Prometheus, Splunk) usage.
- Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution.
- Communicate effectively with various user groups, e.g., developers and engineers, as well as remote team members.
Nice to have:
- Experience in developing monitoring architecture and implementing monitoring agents and alerts.
- Experience in Golang, React, Kubernetes Operators.
- Knowledge of security protocols, e.g., SSL/TLS, Kerberos.
