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Solutions Delivery Education Specialist

3 months ago

Kelowna Regional District of Central Okanagan, CA Custom Health Full time

Are you passionate about healthcare and having an impact on patient lives?

Custom Health is seeking a Solutions Delivery Education Specialist to be part of our amazing team

What we do

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates: i) fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians, and iv) the collection of real-time, real-world data and insights.

What you'll do

The Solutions Delivery Education Specialist will possess a robust customer service background, a keen interest in learning Custom Health products, and the capability to investigate, comprehend, and articulate the technical aspects of our products to both technical and non-technical audiences.

Job Duties:
  • Provide comprehensive training on products and educational support for customer onboarding and implementation.
  • Schedule and lead product user training for multiple users at one time.
  • Respond to escalation requests from product support, offering exceptional support through active listening, issue comprehension, and effective problem-solving.
  • Communicate important information, updates, and release notes to all customers.
  • Become an expert Custom Health product user and stay updated on all new feature releases.
  • Develop and maintain comprehensive product training for new employees.
  • Develop continuing education for employees for new features and product releases.
  • Conduct product demonstrations for potential customers.
  • Assist the Custom Health Implementation team with customer onboarding as needed.
  • Travel required (25%).
  • Perform other duties as assigned.
Job Qualifications:
  • Post-secondary degree, diploma, or a combination of education and relevant experience.
  • Strong time management skills, including the ability to prioritize multiple customer issues under tight deadlines.
  • Ability to quickly analyze issues and determine the best course of action using available resources.
  • Effective verbal and written communication skills in English.
  • Capability to explain technical concepts and theories to non-technical audiences.
  • Genuine commitment to delivering best-in-class customer and technical support.
  • Full-time position, 40 hours per week.

This role is primarily remote, but the selected candidate may be required to come into the office as needed for important meetings, training sessions, and team collaborations.

Custom Health is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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