Assistant Store Manager, Service

4 weeks ago

Halifax Nova Scotia BB, Nova Scotia, Canada Loblaw Companies Ltd - Head Office Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Atlantic Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important:
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.


What you'll do:

  • Present themselves as a role model when providing efficient and courteous customer service.

  • Resolve and manage customer complaints effectively and according to established guidelines.

  • Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.

  • Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.

  • Maintain ongoing communication with internal colleagues from various departments to improve overall business results.

  • Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervises the activities of the stores merchandising efforts.

  • Accountable for promoting Shoppers Home Health Care sales of equipment and services through the provision of personalized and professional advice, information, and consultation to individuals, groups and institutions.

  • Manage and maintain materials and stocked product inventory.

  • Planning and implementing events successfully.

  • Achieves staffing objectives by recruiting and evaluating job candidates.

  • Scheduling employees efficiently to improve productivity, profitability and margins.

  • Continuously training staff effectively to encourage them to meet company standards.

  • Protecting company assets and improving profitability by developing and implementing security and safety programs for employees and customers.

  • Pursue succession planning to ensure that employees are constantly developed to fill each needed role.

  • Ensure employee awareness of safety and emergency procedures.

  • Understand and support store operations, policies and procedures.

  • Commitment to promoting a workplace of inclusiveness and belonging


What you bring:

  • Good communication/presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment.

  • The ability to develop and maintain client contacts.

  • Ability to work in a fast pace environment

  • Complies to health and safety regulations

  • Demonstrates a commitment to achieving meaningful results

  • Displays unwavering commitment to our values

  • Demonstrates understanding of the organization’s mission and strategies

  • Acts in accordance with policies and procedures

  • Detail oriented

  • Effective verbal and written skills

  • Ability to work independently

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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