Fitness Planner
1 month ago
We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Join us as we prepare for the opening of our premier 129,000 square foot flagship location in Ottawa
Position Overview:
As an Altea Fitness Planner, you will be the cornerstone of our member engagement and fitness success. Your primary role will be to provide personalized fitness consultations, prescribe personalized training packages, and deliver high-quality customer service to enhance our members’ overall experience. You will work closely with members to understand their fitness goals, track their progress, and motivate them to achieve their best.
Our Fitness Planners know Altea Active’s services and amenities intimately and understand each of their benefits. They have a deep understanding of the unique equipment, classes, and styles of personal training we offer. They have communication superpowers as they quickly create rapport and introduce new and existing members into the various fitness offerings. They perform various biometric analysis on our members to assess their fitness level and recommend a personalized fitness and health program.
They thrive in a sales environment and are zealous about promoting health and wellness within the community. As individuals and as a team, they achieve business goals, maintain high closing percentages, meet sales targets, and effectively promote the benefits of our services including personal training.
Our facility is dedicated to helping members achieve their fitness goals while enjoying top-notch amenities and personalized service. We are seeking a motivated and dynamic Fitness Planner to join our elite team and contribute to our mission of delivering exceptional health and wellness solutions.
This job might be for you if you have the following talents & spirit:
- You’re a competitor and love aiming for sales targets: You have a consistent desire to destroy monthly sales targets and obliterate annual goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every customer is going to be a sale, and being able to bounce back if you lose a sale will be key for this job.
- Technical Knowledge: You have the technical knowledge to conduct initial fitness assessments, including body composition, fitness evaluations, and goal setting.
- You have an innate ability to build authentic connections: You are super-efficient at translating genuine relationships into a prescribed fitness journey.
- You have Communication Superpowers: You have customer service superpowers and are a good listener and speaker to help clients understand your recommendations. You’re a people person and can easily cultivate positive client relations and retention.
- You’re a total bookworm: when it comes to learning product knowledge. You are self-motivated and goal-oriented. You are passionate about achieving and smashing your sales goals.
- You’re Goal Oriented: You thrive on achieving results. You’re an eager beaver - you are self-motivated and goal-oriented.
As a Fitness Planner, a typical day might include the following:
- Conducting a one-on-one fitness consultation (Road Map Session-RMS) for members with the goal of onboarding the new member optimally towards their fitness goals. This will include the recommended prescription of the services offered including Personal Training, Studio Fitness Classes, Recovery services, and Diamond member privileges.
- Upon completion of your members investing in Personal Training, you will be responsible for setting this member up with the most appropriate trainer for their goals and ensure that the transition is as smooth as possible.
- At the conclusion of a Road Map Session where a member does not invest in a New Personal Training Package, the Fitness Planner is responsible for funnelling the new member to the next event in the New Member Experience (one of the other streams in the Altea ecosystem) which may include a Personal Training Demo, Studio Fitness Classes, LF3 etc.
- Conducting member outreach when needed to fill your schedule with appointments when club traffic is slower.
- Consistently communicating with all departments to better enhance the members’ overall experience.
- Following up with prospective members with personalized recommendations. Many members are reluctant to invest right away and appreciate the friendly follow-up to ensure they are achieving their fitness goals.
- On occasion, the Fitness Planner may be asked to help in other areas of the club during a cancelled or no-show appointment. Fitness Planners are encouraged to use their creativity during this time to help with lead generation and opportunity to increase earning potential.
To land this role you need to have:
- Post-secondary education relating to the health and fitness industry.
- Additional certifications or workshops relating to sales, marketing, and administration.
- 1+ years of experience in a sales role is advantageous.
- Experience in the health and fitness industry preferred.
- All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment.
- All team members must complete a criminal background check prior to commencement of training and/or work.
Perks of this position include:
- A competitive earning potential.
- Generous Commission opportunities.
- Employee Stock Option Plan.
- Complimentary individual membership.
- Maternity/Paternity top-up.
- Complete training and development package.
- Working alongside great people in a culture that fosters empowerment.
- Career-defining growth and development opportunities.
In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.
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