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Coach (Department Manager-Mirabel Nike Store)

3 months ago

Mirabel Quebec JN, Deux-Montagnes, Canada Nike Deutschland GmbH Full time

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

The future of Nike has never looked better. Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all.

In order to stay at the top of our game, we’re always looking to level-up with outstanding people who provide the kind of above-and-beyond service that inspires Nike fans for life

As a member of Nike Retail, you'll be part of a diverse & inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and an overall benefits package that’s among the best around, we’re pretty confident you’re gonna love it here

Détails sur ce rôle

Si vous aimez diriger et avez une passion pour la vente au détail, alors le poste de Coach chez Nike est parfait pour vous. Nous sommes là pour fournir une expérience de qualité pour nos coéquipiers Nike et nos clients, et le Coach joue un rôle essentiel dans cette ambition. Votre compréhension des activités en magasin permet à votre équipe de savoir exactement quoi faire, et votre capacité à donner les moyens d'agir à vos collègues et subordonnés directs engendre des résultats.

En plus de participer aux responsabilités de direction, vous travaillerez dans l'un des trois domaines d'expertise, acquérant une expérience essentielle qui vous propulsera dans votre croissance professionnelle.

  1. Expérience client. En plaçant le client au centre de nos activités, vous aiderez à établir un service de premier rang à l'échelle du magasin pour offrir l'expérience Nike, sous sa forme autant physique que numérique, à nos clients à chaque étape.

  2. Services des Athletes. Vous veillerez à ce que votre magasin ait des employés géniaux en attirant, évaluant et intégrant vos futurs collègues. Vous fournirez également aux employés les outils appropriés pour qu'ils puissent réussir dans leurs tâches quotidiennes. Surtout, vous aiderez à établir une culture du travail dynamique, inclusive et amusante.

  3. Cycle de vie du produit. De la réception des produits dans la réserve au marchandisage visuel sur le plancher de vente, vous ferez en sorte que le client a toujours accès au bon produit au bon moment.

Peu importe le lieu ou le poste, tous les employés Nike ont une mission unificatrice : apporter inspiration et innovation à tous les athlètes du monde. Si vous avez un corps, vous êtes un athlète.

Votre contribution à Nike

  • Trois années d'expérience en vente au détail ou en service à la clientèle

  • Une année d'expérience de leadership

  • Une capacité avérée à recruter, bâtir et diriger des équipes à haut rendement

  • Un enthousiasme pour interagir avec les clients et les inciter à devenir membres de Nike

  • La culture numérique; un désir d'apprendre et de s'adapter avec souplesse aux besoins en matière de technologie

  • La flexibilité et la volonté de travailler le matin, en soirée, les fins de semaine et les jours fériés selon les besoins de l'entreprise

  • La satisfaction à des critères physiques, dont la capacité à vous retourner, à vous pencher, à vous accroupir, à tendre le bras, à monter une échelle et à vous tenir debout durant des périodes prolongées avec ou sans accommodement raisonnable.

  • La capacité à communiquer en anglais

  • Idéalement, un diplôme ou une attestation d'études secondaires; la possession d'un diplôme d'études post-secondaires est considérée un atout

More About This Role

If you love leading people and have a passion for retail, then the Nike Coach position is right up your alley. We're here to deliver a premium experience for our Nike teammates and our consumers, and a Coach plays a vital role in making this happen. Your understanding of store operations brings clarity to your team, and your ability to empower peers and direct reports gets results.

In addition to shared leadership responsibilities, you will focus on one of three Areas of Expertise where you'll gain critical experiences that help propel you along your development journey.

  1. Consumer Experience. With the consumer at the heart of everything we do, you'll help shape how world-class service looks throughout the store, bringing the Nike experience—both physical and digital—to life for our fans every step of the way.

  2. Athlete Services. In this role, you'll ensure your store is staffed with amazing people by attracting, assessing, and onboarding your future teammates. In addition, you'll equip store employees with the tools they need to be successful in their day-to-day tasks. Most importantly, you'll help foster a vibrant, inclusive, and fun work culture.

  3. Product Life Cycle. From receiving in the stockroom to visual merchandising on the sales floor, you’ll make sure that the consumer always has access to the right product at the right time.

No matter the location or position, every Nike employee shares one unifying mission: To bring inspiration and innovation to every athlete in the world. If you have a body, you're an athlete.

What You Bring to Nike

  • Three years of retail and/or consumer service experience

  • One year of leadership experience

  • Demonstrated ability to recruit, build and lead high-performing teams

  • Enthusiasm for engaging with consumers and inspiring them to become Nike Members

  • Digital literacy—desire to learn and adapt to technology needs with agility

  • Flexibility and willingness to work a combination of mornings, evenings, weekends, and holidays based on the needs of the business

  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time with or without reasonable accommodation.

  • Ability to communicate in English

  • High school diploma or GED preferred; completion of post-secondary education will be considered a plus

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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