Senior Bilingual Network Administrator to support IT/Telephony support to contact centers.

1 week ago

Toronto Ontario CA, Ontario S.i. Systems Full time

Our client is searching for a Senior Bilingual Network Administrator to support IT/Telephony support to contact centers.


Initial 6-month contract with possibility of extension, hybrid (2 days a week, onsite) Open to Montreal, Laval or Toronto


Responsibilities:

  • Technical Issue Resolution: Address and escalate technical issues from IT User Support.
  • IT Infrastructure: Install and update IT infrastructure components under guidance.
  • Documentation: Collaborate with support departments to develop user documentation.
  • Collaboration: Work with the Telephony and Contact Center Services team, other technical and business resources, and third-party vendors.
  • Project Support: Gather business requirements for telephony-related projects, build test plans, and execute user acceptance testing (UAT).
  • VoIP and WFM-WFO Support: Manage VoIP and WFM-WFO issues, ensuring consistent communication with end-users.
  • Adaptability: Adapt to a rapidly evolving environment.
  • Interpersonal Skills: Utilize strong interpersonal and customer service skills to build business relationships.



Must-Haves:

  • 5+ years as a Network Administrator using Avaya systems (SBSs, CM, SM, AMS, AEP).
  • Experience with Voice over IP (VoIP), SIP communication, and telephony peripherals.
  • Excellent communications skills in English and French.


Nice to Have:

  • Education: College diploma in Computer/Network Studies.
  • Troubleshooting Skills: Superior troubleshooting abilities.
  • Technical Knowledge: Multi-user computer and peripheral environments.
  • Verint recording.
  • NetScout, Wireshark, Windows, MS Office, LAN/WAN.
  • Nice WFM and Aspect WFM.
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