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Customer Service
3 months ago
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Double Pay, Performance Bonus, 17 Days Annual Leave, Medical Insurance
Degree, preferably in Engineering, Business or equivalent
Flexible & adaptable to address customers' concern
Key player in supporting corporate branding
Oversee hotline sub-teams’ performance (productivity, quality & TAT) to meet KPI
Support Senior Manager to drive strategic business & operations efficiency
10 years Customer Service Operations experience, with 5 years supervisory role
3 mins to MTR station, friendly & supporting team
Attractive remuneration package and fringe benefits
4+ years solid experience in Front Office
Excellent leadership and problem solving skills
Implement digital transformation strategies and initiatives
Monitor and evaluate the effectiveness of implemented digital solutions
Strong analytical and problem-solving abilities
Min 3yrs of managingchina tradebusiness experience
Develop Customer Care risk management frameworks, policies and procedures
Collaborate with relevant stakeholders to identify potential risk exposures
Travel Benefits, 5-day work, Medical Benefits
Lead a team to perform sales admin tasks
Supervise daily sales support operation
Strong problem solving and communication skills
Experience in Security / Services industry
Excellent communication and interpersonal skills
Resolve complaint cases from customers and referred by regulators/sales channels
Identify service gaps through investigation and improve customer experience
3-5 years experience in Customer Service Operations with supervisory role
Prepare voucher, advice and G/L for banking transaction, fee collection
Secondary education or above
Minimum 1 year experience in banking operations
Lead the team to maintain existing clients & develop new business opportunities
Result-oriented with strong commitment towards team KPI achievement
Direct impact on product success and customer satisfaction
Hands-on role with diverse customer engagement projects
Join a team committed to quality service and growth
University graduate in translation/business discipline
Minimum 7 years of working experience in financial institution
Attractive remuneration package, 5-day work week
School / learning center administration experience
College degree in (Early childhood) Education
Experience managing a profit and loss statement
Handle critical complaint from regulatory parties
Investigate complaint from SUPREME segment
2-3 years’ working experience in customer service and complaint handling
Relevant experience in customer service or retail industry would be an advantage
On-the-job training and excellent promotion opportunities
Fast growing AI/ Big data company in APAC
Young and dynamic team
Excellent career exposure and development
Process & confirm shipment orders information
5 day week, medical insurance, birthday leave
Good exposure in Consumer Care and Supply Chain
Good multi-national platform culture and people caring
Good legacy with brand "Philips", but new chapter with "Versuni"
4d ago
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