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Senior Software Development Engineer, Amazon Connect

3 months ago

Vancouver Metro Vancouver Regional District, CA Amazon Full time
Senior Software Development Engineer, Amazon Connect - Voice Applications

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available service. With Amazon Connect, you can create your own contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and delivering scalable, resilient systems while maintaining a constant customer focus.

As a senior engineer on our team, you’ll help lead the team's end-to-end development, from requirements to implementation, and work closely with other senior technical leaders across the organization. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data, and more.

BASIC QUALIFICATIONS

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability, and scaling) of new and existing systems experience
- Experience as a mentor, tech lead, or leading an engineering team

PREFERRED QUALIFICATIONS

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

The base salary for this position ranges from $150,700/year up to $251,700/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Posted: July 26, 2024

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