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Salesforce Administrator

3 months ago

Toronto Ontario, Ontario, Canada The Portfolio Group Full time

We are looking for a dynamic and enthusiastic Salesforce Administrator who will understand the goals and objectives of products and will help devise and configure effective solutions that are in line with the strategic aims of individual departments.


About the Role:

  • Serve as one of the primary administrators for our Salesforce CRM environment
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflows and process builders.
  • Investigate and resolve production problems and coordinate/follow up with SF Support
  • Create documentation, cookbooks and training material for our support groups
  • Provide ongoing Salesforce platform support and collaborate on enhancements to the platform
  • Effectively prioritize and execute tasks in a constantly changing work environment.
  • Collaborate with BAs and help with end-to-end testing of platform in QA/UAT prior to release.
  • Effectively use Jira to log and track projects and BAU Salesforce support issues
  • Keep up-to-date on Salesforce releases, technologies and best practices.


  • The Successful Administrator must have:
  • Required: Salesforce Administrator Certification and Advanced Admin
  • 3-5 years experience in Salesforce Administration
  • 3-5 years experience on Sales Cloud & Service Cloud
  • Prior experience with Salesforce Lightning and Field Service Lightning (FSL)
  • Demonstrated proficiency in the use of data management tools such as Data Loader.
  • Experience on AppExchange installation, configuration and maintenance
  • Prior development and APEX experience is highly recommended
  • Excellent communication and analytical skills
  • Ability to think outside the box to complete tasks and objectives
  • Experience managing reporting and dashboards for multiple cross-functional teams.
  • Experience with DocuSign and Nintex for document generation through Salesforce workflows.