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Student Services Assistant

3 months ago

Vancouver British Columbia, British Columbia, Canada Arts Umbrella Full time

Employment Type: Full-Time (35 hours per week, weeknight and weekend availability required)

Location: Granville Island

Salary: $38,000


About Arts Umbrella

Arts Umbrella is where young artists ages 2–22 cultivate their passion and creativity in the visual and performing arts. As a non-profit organization entirely dedicated to arts education for children and youth, we believe that art is powerful. A professional faculty delivers a wide range of instruction at every level, including post-secondary scholarship programs across the spectrum of creative fields. With locations in Vancouver and Surrey, Arts Umbrella delivers tuition-based programs as well as donor-funded community-based programs. Each year, Arts Umbrella serves more than 20,000 young people, with 75% through community-based arts education programs, bursaries, and scholarships.


Recently Arts Umbrella opened the doors of its new, 50,000 net-square-foot facility on Granville Island. With this exceptional opportunity, Arts Umbrella is poised to further our vision for a better world where the next generations are inspired to seek wonder through the arts. It is our mission to be Canada’s leader in arts education for young people; to build community and deliver profound life experiences through our commitment to innovation, excellence, and inclusivity. Arts Umbrella (“AU”) is an organization full of heart, where self-expression and creativity are valued and nurtured.


The Opportunity

Reporting to the Manager of Student Services, the Assistant is the front-line response for our parents and students for registration and general inquiries. The Student Services Assistant is the go-to for questions from internal and external stakeholders and develops an in-depth understanding of the inner workings of Arts Umbrella as an organization. They provide a public face for the organization to visitors of the Granville Island or South Surrey facility.


The position is responsible for the following:

  • Providing exceptional customer service to families, internal staff, and external contacts through timely communication, registration assistance, and providing support for the diverse needs of all students
  • Maintaining current knowledge of Arts Umbrella’s programs including class schedules, course content, instructors, and seasonal events
  • Performing ActiveNet data entry and maintaining up-to-date knowledge in the use of ActiveNet for clients, instructors and administration
  • Maintaining up-to-date knowledge about Arts Umbrella to be able to direct inquiries to the appropriate department/stakeholder
  • Opening and closing the facility
  • Administering first aid in accordance with established procedures and first aid training (training provided by Arts Umbrella)
  • Supports other departments with administrative tasks on an ad hoc basis


Here is what we bring:

  • A competitive wage with adjustments based on performance and tenure
  • You’ll be part of an amazing community that values inclusion, team work and celebrates diversity
  • In addition, employees receive another week off between Christmas and New Year’s Day


Here is what you bring:

Our ideal candidate takes pride and joy in providing exceptional service across the organization. This person would have experience with high-traffic environments – such as reception, hospitality, admission and registration or adjacent industries, and is enthusiastic about the arts and the benefits of arts education for young people. This is an ideal position for someone in the beginning of their arts administration careers. In addition, our ideal candidate would have the following competencies:

  • Post-secondary diploma, degree, or equivalent experience
  • 2-3 years’ experience in customer service
  • Demonstrated interest in the arts
  • Experience thoughtfully interacting and engaging with a diverse population through written and oral communication, and especially telephone and in-person communication
  • Excellent interpersonal, communication, problem-solving and organizational skills
  • Confidence in executing first aid response (training provided)


Diversity & Inclusion

Arts Umbrella is dedicated to promoting diversity and inclusion. Our commitment is reflected in our programming, the audience we engage with, the students we serve as well as the staff we

employ. Diversity and inclusion in our organization means fostering a workplace in which individual differences are recognized, appreciated and respected. We actively seek applications from Indigenous peoples, visible minorities, persons with disabilities, people of all sexual orientations and genders, and others with knowledge in diversity and inclusion to help us strengthen our commitment.