Regional Operations Manager

4 weeks ago

Old Toronto Ontario, CA Sephora USA, Inc Full time

Job Type:
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE:

Are you passionate about training, coaching, and developing our operational processes and standards for our top sales and high risk stores? Our Business Operations & Optimization team is responsible for supporting our stores and employee’s full potential through an investment in training and education that is unparalleled in the retail industry and through the ongoing innovation and optimization of our existing business processes You will work in partnership with District Managers (DMs) and Regional Directors (RDs) on providing technical direction and support on operations to drive business objectives and initiatives

WHAT YOU'LL DO:

  • Coach, train, and develop store directors, managers, and leads relating to all in store operational processes
  • Propose and recommend direction to DMs and RDs on district improvements to operations focusing on processes, expense control, and team development
  • Maintain the High Shrink Program in collaboration with DM/DLPM and ensure Top Shrink Doors adhere to operations processes
  • Develop store specific action plans in conjunction with DMs and store directors to improve in store processes
  • Support the merchandising time between Turnover to Soft Opening while collaborating with US New Store Opening Teams to ensure consistency across North American processes
  • Train new operations leads, managers, and store directors relating to operations while providing operational fundamental trainings for new store directors and managers
  • Provide strategic direction to various departments identifying inefficient processes with a focus on store payroll and operational efficiencies
  • Primary liaison with logistics and distribution teams on store delivery schedules optimizations

WHAT YOU'LL BRING:

  • 3+ years of experience as a people leader, mentoring and developing a team to successfully achieve business objectives
  • You give meaning to data and results - reviewing and analyzing store level financial statements
  • Great at expressing yourself both clearly and creatively, both in conversation and in writing
  • You love solving problems creatively and are confident in dealing with ambiguous situations
  • You are tech savvy and proficient in Windows, Excel, Outlook, PowerPoint
  • You're game for travel - up to 90% travel required to stores outside home store

WHY YOU'LL LOVE WORKING HERE:

  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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