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Service Vaughan, Citizen Service Specialist

2 months ago

Vaughan Ontario LJ, York region, Canada City of Vaughan Full time

Vaughan is one of Canada's fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada's first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

The Service Vaughan, Citizen Service Specialist is responsible for triaging, actioning, responding to and resolving citizen inquiries via telephone, email and in-person. Conducts research, liaises with both internal and external stakeholders to deliver accurate, efficient and excellent service. The Service Vaughan, Citizen Service Specialist is also responsible for processing payment for property taxes as well as other corporate transactions. Signing in all visitors meeting with Mayor and Members of Council or meeting staff in Secure Zones of Vaughan City Hall. Required to participate initially in an extensive training program followed by on-going weekly training/coaching sessions. Required to keyboard and input data, have strong interpersonal and communication skills, both verbal and written. Works independently and in a team environment. Often required to multi-task while remaining adaptable to the changing needs of the business of the City of Vaughan.

Must deal courteously and effectively with the public, consultants, contractors, government agencies, staff, Council members and others. The ability to recognize and resolve customer conflicts and mediate disputes must be strong, as well as knowledge of, and demonstrated ability in, the city's core competencies and relevant functional competencies. Citizen Service Specialists must possess a strong commitment to citizen satisfaction in order to consistently deliver excellence in service delivery.

Qualifications and Experience

  • Three (3) year Community College Diploma in Business Administration, Marketing, Customer
Service or suitable equivalent of a combination of education and experience with a strong
understanding of accounting principles and data analysis.
  • Minimum of two (2) years' experience in customer service within a contact centre or other
related front line customer service experience.
  • Ability to work in a computerized environment.
  • Proven keyboarding and data input skills.
  • Excellent interpersonal and communication skill, both verbal and written.
  • Demonstrated ability work independently and in a team environment.
  • Demonstrated ability to multi-task while remaining adaptable to the changing needs of the
business/City.
  • Strong time management and organizational skills.
  • Strong commitment to citizen satisfaction.
  • Ability to deal courteously and effectively with the public, consultants, contractors,
government agencies, staff, Council members and others.
  • Ability to recognize and resolve customer conflicts and mediate disputes.
  • Knowledge of, and demonstrated ability in, the city's core competencies and relevant
functional competencies.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. #J-18808-Ljbffr