Manager, Customer Experience

1 month ago

Calgary Alberta DJ, CA Nutrien Ag Solutions Limited Full time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Reporting to the Director, Customer Experience, the Manager, Customer Experience is responsible for Nutrien’s Wholesale Nitrogen, Phosphate and Potash global order to cash operations including order entry and adjustments, invoicing, contract management, accruals and rebate payments, and product allocation management. This role requires extensive experience in the areas of fertilizer, feed, and industrial markets with responsibilities that have a direct impact on revenue recognition.

What you will do:

  • Lead the Calgary Order-to-Cash desk made up of team members that are directly engaging with customers and processing NPK transactions across North America. The West Desk leader is responsible for managing a team of 10+ individuals that process an estimated 8+MMT of product annually generating over $3.7B USD in net sales. Over 150,000 product orders are created by the team in support of NPK operations each year spanning all product lines.
  • Offer strategic guidance to optimize processes for continuous improvement, system automation, accuracy, and efficient resource allocation. This includes driving the expansion and enhancement of the customer website as the primary platform for customer-related transactions, ensuring it becomes the go-to resource for customers.
  • Oversee and supervise the tracking and control of all product/customer accruals that impact revenue of over $100M. This includes managing the entire process of entry, payment, approval, and reporting for the Commercial team.
  • Apply specialized expertise to highly complex situations that are occasionally unprecedented. Be the subject matter expert for executing all SAP sales-related transactions and make/influence the decisions taken to perform key activities including trades/swaps, purchase for resale, and consignment inventory.
  • Drive the success of a continuous pipeline of talented individuals by recruiting high-quality candidates, executing a comprehensive onboarding and training program, and providing ongoing coaching and development opportunities for team members.
  • Perform an operational role by supervising transactions and being responsible for ensuring the timeliness and accuracy of order-to-cash transactions (e.g., orders, invoicing, contracts, product allocations). Availability outside of regular business hours is required to address urgent issues and ensure uninterrupted business operations. Additionally, maintain the accuracy and timeliness of master data in SAP, which includes information such as sold-to's, ship-to's, sales managers, account representatives, and pricing representatives.
  • Responsible for addressing financial information requests and process validations originating from external and internal audiences including auditors, SOX leads, and financial accountants.
  • Understand fundamental accounting and audit principles and the impacts of posting transactions to ensure the proper closing out of fiscal periods (months, quarters, and years).
  • Deliver presentations at sales and customer meetings to engage in conversations about critical activities and business priorities.
  • Collaborate with key stakeholders including Sales, Transportation, Product Management, Finance, and IT along with Nutrien's plants and warehouses to manage order to cash activity, product availability, supply chain and logistics.

What you will bring:

  • Post-secondary degree in Business or Supply Chain. A Master’s degree is preferred.
  • 10+ years of experience in finance or related business function and 5+ years of experience managing a team.
  • Excellent verbal, written, critical thinking and problem-solving skills and ability to interact with all levels of employees and management.
  • Detailed understanding of both SAP and MSS ERP systems.
  • Superior understanding of Customer Experience processes and procedures and how transactions flow through and report in the various systems.
  • Must be highly motivated and with the ability to lead/coach people to maintain the highest levels of performance.
  • Demonstrates exceptional organizational skills, adept at effectively managing multiple tasks simultaneously while prioritizing deliverables.
  • Experience and proficiency in a variety of software programs and applications including Microsoft Office products particularly Word, Excel, and PowerPoint.

Ready to make an impact with us? Apply today

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

#J-18808-Ljbffr

  • Customer Experience Manager

    4 weeks ago

    Calgary, Alberta, D3J, CA Michaels Full time

    Store - CAL-EAST HILLS, AB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Manager, Customer Experience

    4 weeks ago

    Calgary, Alberta, D3J, CA Neo Financial Full time

    Come Build a Better Financial Future for all CanadiansAt Neo, we're building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Alberta, D3J, CA TD Bank Full time

    Work Location: Canada Hours: 30 Line of Business: Personal & Commercial Banking Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description:...

  • Senior Manager, Customer Experience

    1 month ago

    Calgary, Alberta, D3J, CA Neo Financial Full time

    Come Build a Better Financial Future for all Canadians At Neo, we’re building a more rewarding financial experience for all Canadians. Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...

  • Customer Experience Technician

    1 month ago

    Calgary, Alberta, D3J, CA Hays Full time

    We are seeking a skilled and detail-oriented Customer Experience Technician (CET) to join a reputable residential home builder.Responsibilities:Attend inspections and walk-throughs with homeowners and Site Superintendent to document all deficiencies and required actions for resolution.Complete 90-day and 1-year warranty inspections on each home, ensuring...

  • Customer Success Manager

    1 month ago

    Calgary, Alberta, D3J, CA Iron Mountain Full time

    Customer Success Manager Calgary , Alberta Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your...

  • Customer Success Manager

    1 month ago

    Calgary, Alberta, D3J, CA ICwhatUC - AR Video for Enterprise Full time

    Who we are At ICwhatUC, we’re on a mission to create the world's best real time and self serve experiences. Have you ever felt like you could fix a simple problem at home or on a job if you only had the right expertise to help you along? Us too. We’re a SaaS company backed by one of North America’s most successful seed stage investors, and we are...

  • Customer experience associate- future opportunities in north calgary

    4 weeks ago

    Calgary, Alberta, D3J, CA TD Full time

    Lieu de travail: CanadaHoraire: 15Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à...

  • Customer experience associate- future opportunities for se calgary

    4 weeks ago

    Calgary, Alberta, D3J, CA TD Full time

    Lieu de travail:CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...

  • Customer Segment Marketing Manager

    4 weeks ago

    Calgary, Alberta, D3J, CA TEKTELIC Communications Inc. Full time

    ●Marketing Planning:Set goals, benchmarks, KPIs and focused strategies aligned with TEKTELIC’s key customer segments (Enterprise and Indirect).●Partner/Indirect Marketing:Collaborate with our partners and indirect sales team to develop partner-specific content, co-marketing campaigns, and enablement materials that drive mutual growth and...

  • Customer Success Manager

    4 weeks ago

    Calgary, Alberta, D3J, CA Userful Full time

    Userful is a leading provider of software-defined AV over IP for advanced operations of mission-critical environments and core workflows, serving IT organizations worldwide. Userful’s unified software platform provides services and management through a complete suite of enterprise AV applications for comprehensive organizational and situational awareness,...

  • Intermediate Counterparty Management Analyst to manage vendors and customers in a commodity tra[]

    3 weeks ago

    Calgary, Alberta, D3J, CA S I Systems Full time

    Intermediate Counterparty Management Analyst to manage vendors and customers in a commodity trading oil and gas environment (8843)Our integrated energy client is looking for an Intermediate Counterparty Management Analyst to manage vendors and customers in a commodity trading oil and gas environment (8843)Must-Haves: 5+ years experience in commodity...

  • Department Manager, Customer Service, Beacon Hill

    1 month ago

    Calgary, Alberta, D3J, CA Sport Chek Full time

    What you’ll do As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service. Product Knowledge and attentiveness towards customers' needs is your playground. You demonstrate a positive and engaged attitude when dealing with customers and employees...

  • Customer Success Manager

    1 month ago

    Calgary, Alberta, D3J, CA ICwhatUC - AR Video for Enterprise Full time

    ICwhatUC has an employee stock option plan – one of the perks of joining a company as one of its foundational team members! Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals.Unlimited vacationICwhatUC offers unlimited vacation to give our team the opportunity to rest and recharge...

  • Customer Care Representative

    4 weeks ago

    Calgary, Alberta, D3J, CA Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...

  • Customer experience manager

    4 weeks ago

    City of Spruce Grove, Alberta, CA Michaels Stores Full time

    Store - SPRUCE GROVE, AB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities: Assist Store Manager in leading and managing adherence to...

  • Customer Support Representative

    4 weeks ago

    Calgary, Alberta, D3J, CA Flair Flexible Packaging Corporation Full time

    The following position description is established by the Company to outline the basic requirements, duties, and responsibilities of the Customer Support Representative whose work as project coordinators and interactions with the customers is integral and indispensable to the Company's business. The Company has the right to amend or modify this job...

  • Customer Care Representative

    4 weeks ago

    Calgary, Alberta, D3J, CA ZayZoon Full time

    WHO WE AREOur goal is to save ten-million hard-working employees ten-billion dollars. We are a values driven, well-funded, and fast-growing Financial Technology and HR company. We want to empower small and midsize businesses with financial tools that make them the place where people want to work.We’ve created a financial empowerment platform that helps...

  • Director of Customer Support Sales

    4 weeks ago

    Calgary, Alberta, D3J, CA Brandt Group of Companies Full time

    As a key player in the growth and development of the product support program, the Director of Customer Support Sales will lead a team of Regional Customer Support Sales Managers to develop and execute regional sales strategies and key objectives for their regions. This position will ensure our RCSMs are held accountable for product support sales growth and...

  • Guest Experience Leader

    4 weeks ago

    Calgary, Alberta, D3J, CA McDonald's Full time

    Guest Experience Leader We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...