Field Accommodations Advisor

2 weeks ago

Rainbow Lake Alberta, Big Lakes, Canada Airswift Full time

Job Description:

Summary:

The Advisor of Field Accommodations (FA) to execute the FA Business Plan to support the Common Vulnerabilities and Exposures (CVE) community to enable exceptional performance through safety, community engagement, integrity, and accountability.

This role must lead the Scope Definition, Execution and Lookback activities.

Must ensure compliance and alignment to the CVE Governing Documents and the Project Management Framework.

Accountable to manage the front-line workforce with Service Provider teams to deliver on plan.

Location: Site based at CVE Upstream field assets (Ex: FCCL, Sunrise and Rainbow Lake)

Qualifications:

• +5 years experience in hospitality management and/or camp operations

• Able to effectively manage fluctuating workloads and set priorities to meet deadlines

• Work independently and/or function in a team environment, concentrating on team goals and objectives

• Ability to lead, motivate, coach, and teach others

• Able to coordinate and maintain project management framework

• Write clear and concise reports

• Strong communication, organizational, time-management and decision-making skills

• Have good working knowledge of computers and Microsoft Office

• Class 5 Drivers license or equivalent

Key Stakeholders:

• Reports directly to Shift Lead, Field Accommodations

• Liaison with FA Sr Advisors, WRE Reservations Team, WRE Travel, Recreation & Engagement Advisors, WRE Data Analytics, WRE Scheduler, Service Providers, Clients, Health & Wellness, and Regulatory/Compliance.

Accountabilities/responsibilities toward executing work processes:

Health, Safety, Environment (HSE)

• Demonstrate commitment to the CVE Vision, Mission, Values – Safety, Integrity, Performance, Accountability

• Demonstrate HSE commitments to H&S Commitments, Environmental Commitments, Life Savings Rules ; Diversity & Inclusion ; COIMS

• Demonstrate commitment to FA Values, Mission, Motto (See Appendix 2.0)

• Demonstrate understanding of Indigenous awareness, history, and culture

• Adhere to the CVE Governing Documents – Policies, Standard, Procedures

o Stop work if not being performed safely, and actively participate in resolution

• Commitment to self and team awareness to drive understanding and effectiveness

• Maintain their training profile to meet the company's requirements and risk tolerance

• Verify area and project-specific orientations are delivered to each worker before start of any work activities onsite (Ex: Annex A)

• Obtain, review, and enter HSE Event information into CVE Reporting System – Intelex

• Actively engage in the Emergency Response Plan (ERP) and crisis management processes to ensure that all workers are familiar with the ERP, including performing drills/exercises

• Review and verify compliance to CVE Supplier Health and Safety Verification (formally 561) and ISN Networld Compliance prior and during execution

• Review and verify compliance to food safety regulations

• Perform Service Provider CVE Spot checks with HSE team

• Monitor and review Service Providers performance through proactive assurance/assessment activities with a coaching/mentoring approach

• Plan, schedule, and assess Service Providers are following the requirements of the the company's Safety Management System and the Service Providers’ Safety Management systems

o Plan and/or participate in behaviour-based observations, hazard identifications, near misses, incident reporting, Hazard Assessments, Safety Meetings, site inspections and other proactive safety activities or initiatives - CVE HSE Power BI Dashboard

o In accordance to OHS Act (Section 4 – Obligations of Supervisors and Section 10 – Obligations of Prime Contractors)

• Execution and follow up on external government agencies compliance visits

• Be the CVE on scene supervisor for all incidents pertaining to FA

• Verify case management process with Service Provider and participate in incident investigation to ensure close-out, review, and approve

• Communicate to CVE Security and CVE DSR (Designated Site Rep) on Camp Rule violations

• Review and correct contractual deviation of Service Provider performance regarding room management - NCR (non-conformance reporting)

• Participate with Journey Management to support teammates on the road

• Review, Manage, and submit requests for PLP process – Service Provider Access

Benchmarking/Analysis

• Monitor and verify other groups functional forecasts/scope for accuracy & variance in partnership with Reservations team and Sr Advisors (0 -3 months out from execution)

• Review, analyze the FA Power BI Data – Cost/Man-day, Food Cost, Cost by Category, Short Term Forecast/Occupancy, Camp Stays, Staff vs. Guest Staffing Ratio, Occupied/On hold

o Review, track, and identify trends related to real-time feedback

• Ensure and maintain relevant MS Office program competence – Excel. PPT, MS Teams, MS Outlook

• Perform assurance (QA) on food preparation, janitorial, housekeeping and front desk scope performed by Service Provider in accordance with the contractual terms and conditions

• Communicate on asset life cycle condition to inform asset inventory management system to support Sr Advisor deliverable (FCI, Facility Condition Index)

• Obtain and analyze client QR feedback KPI data trends and share with Sr Advisor

• Estimate, Monitor, Manage FA annual camp budgets

• Provide data to Cost Technician and take ownership of cost reporting data: (Ex: Accruals, ITD, FFC)

• Procuring all equipment/supplies required for camp operations including but not limited to PPE, smallwares, linens, tools, etc.

Project Management Framework

• Demonstrate role-based deliverables and consistent asset to asset approach

• Adhere to COMS 4.4 Project Management Standard – Focus on role “Project Manager”

• Review and demonstrate understanding of role, process, communications through Advisor Playbook

• Plan and participate in asset and functional site tours to understand the CVE business

• Monitor and report on FA priorities: Food, Shelter, Technology & KPI’s in alignment with project management pillars: Safety, Quality, Schedule, Cost

• Lead Service Provider Stewardship reviews and document business KPI’s

• Communicate on maintenance deficiencies and occupational health concerns within the FA assets to NPI Coordinators and/or CVE Safety

• Monitor and communicate on maintenance project progress with NPI to Coordinator

• Demonstrate adherence and discipline to the FA Knowledge Management Framework – SharePoint

• Plan and execute FA RUN and Capital Projects within the FA Advisor scope

*Note: The job description does not include all roles an employee or FA Contractor is responsible for. Group Lead/FA Manager may request employees perform roles not listed in the job description or job profile.

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