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Service Administrator, Earth Moving

3 months ago

Burlington Ontario AA, Halton, Canada Liebherr Group Full time

Are you a detail-oriented professional with a knack for organization and a passion for the heavy equipment industry? We're seeking a dedicated and positive team player to join our Earth Moving Service Department. In this role, you'll handle all administrative aspects, ensuring smooth operations and supporting our team in delivering top-notch service. Your responsibilities will include work orders, time entry, report entry, purchase order, and vendor invoice processing. If you're ready to take on a dynamic role and contribute to a collaborative team environment, we'd love to hear from you

Responsibilities
  1. Assist with the preparation of customer quotations, warranty claims, invoice prep, and overall work order administration (opening, closing, and maintenance)
  2. Clarify and revise technician service reports before they are entered into the system
  3. Perform LiDAT system maintenance and updates, update LISA system with Service Checks and history of all machines while under warranty
  4. Maintain and continue to update the Machine File for all new units
  5. Answer customer phone calls and emails as required
  6. Liaise with customers for purchase orders and to provide repair timelines as needed
  7. Prepare purchase orders for vendors and follow up on deliveries as needed
  8. Assist with arranging equipment shipping and transport as needed
  9. Assist with MARC/PM spreadsheet and monthly invoicing
  10. Liaise with Parts regarding requirements for specific jobs, ordering, shipping, etc.
  11. Maintain effective, accurate reporting, data management, and record keeping
  12. Assist and backfill for other service team members in their absence
  13. Other duties as assigned
Competencies
  1. High school diploma or equivalent required; Business Administration Degree or equivalent is a plus
  2. 2+ years experience in administration, purchase orders, and customer service is an asset
  3. Strong organizational skills and excellent customer relations
  4. Dynamic team player with a positive attitude
  5. Ability to interact and communicate professionally at all levels of the business and with customers
  6. Proficiency with computer systems; Word, Excel (MS Office package)
  7. Experience with systems such as Baan or SAP is an asset
  8. Detail-oriented with strong organizational, verbal, and written communication skills
  9. This position follows a Monday to Friday schedule, office environment 5 days per week
Our Offer
  1. Competitive wages
  2. Extensive benefits with employer paid premiums starting day one
  3. Paid vacation starting at 3 weeks PLUS 6 dedicated family, health, and wellness days
  4. 6% employer RRSP matching
  5. $3000 annual allowance for continuing education
  6. International training & development work opportunities for select roles*
  7. And much more

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jessica Gauss.

One Passion. Many Opportunities.

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