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Teller Operations Lead

3 months ago

Oakville Ontario BB, Halton, Canada Midwest BankCentre, Inc Full time

5575 Telegraph Rd, St. Louis, MO 63129, USA

Job Description

Posted Monday, March 18, 2024 at 5:00 AM

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for 2021, 2022 and 2023

About Midwest BankCentre

Midwest BankCentre is a values-based bank that has been a mainstay of St. Louis community banking since 1906. Our purpose is to help regional communities thrive by creating the conditions to help Main Street, marginalized communities and multicultural markets live into their full potential. We work to empower people, enable business and energize neighborhoods through the strength of our financial services, including personalized consumer and business banking, business cash management, mortgage lending, home equity loans, financial planning and investments, insurance and digital banking.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

A few more facts about Midwest BankCentre:

  • We are ranked as one of the top employers in the region because of our commitment to our team members and the communities we serve.
  • We rank among the St. Louis Region’s largest locally owned banks.
  • We have 16 locations throughout Missouri and Illinois, including the City of St. Louis and St. Louis, St. Charles, Jefferson, and St. Clair Counties.
  • We have state of the art online and mobile banking platforms that allow us to meet customers where they are to help them get to where they want to be.
  • We foster a culture that supports your success and professional growth.

Objectives of this Role

  • Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Work as a team with other branch employees to complete daily tasks all while demonstrating respect and professionalism, being prompt, and supporting management with special request as needed
  • Protect the interests of the Bank by adhering to all security, regulatory and audit procedures. This includes accurately balancing of assigned drawers to include the ATM, Vault, TCR, etc. Maintain proper dual control as required, verification of customer transactions and placing appropriate holds.

Essential Functions

  • Manages risk by adhering to all policies and procedures, executing sound judgment within established limits. Possess a heightened awareness to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Ensure excellent customer service is followed including handling escalated teller customer complaints.
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives and branch partners as identified.
  • Ability to understand and educate clients on use of alternative channels to complete banking transactions (ATM, Online banking, Mobile Banking). Has the ability to learn and adapt to new information and technology platforms.
  • Can be flexible to work weekends and/or extended hours as needed.
  • Assure branch compliance by performing a variety of tasks, including but not limited to, monthly and quarterly teller drawer audits, alarm tests, fraud prevention training, ATM balancing and local, state and federal regulation training.

Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

  • Customer Centric Focus
  • Diversity and Inclusion
  • Act with Integrity
  • Collaboration and Teamwork
  • Results Oriented/Execution
  • Business Acumen

Skills and Qualifications

  • High School Diploma (or equivalent) is required;
  • A minimum of four years of experience in financial services
  • A minimum of two years of management experience
  • Communicates effectively and confidently; comfortable engaging all clients.
  • Strong dedication to accuracy and efficiency
  • Ability to pass a background check

Physical Demands/Requirements

The physical demands and requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to lift 25 lbs.

Ability to effectively read, write and speak the English language

Personal computer skills with extended viewing of computer screens

Physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone)

Visual acuity sufficient to accurately review and proof information

Willing and able to travel to other locations/branches

Willing and able to work required overtime

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every listed qualification. Midwest BankCentre is recognized nationally for its Diversity, Equity, and Inclusion practices and embraces these practices as a competitive advantage.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles

AAP/EEO Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.

5575 Telegraph Rd, St. Louis, MO 63129, USA

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