Outreach Support Worker, Indigenous

Come work with us

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Come work with us

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Reporting to the Care Coordinator and as a member of the assigned multidisciplinary team, the Outreach Support Worker provides Indigenous clients struggling with homelessness and living with substance use/mental illness/chronic medical concerns with outreach community based support services, assists in mental health and substance use treatment, provides life skills training, coaching, emotional and social support, advocacy, information, and resources to clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families, in accordance with an established plan of treatment/care. Motivates, assists, and instructs clients with the activities of daily living, reports clients’ progress and condition, including reactions to medications. Collaborates with the client and other members of the assigned team to meet individual needs and situational requirements by providing information and resources to assist clients to obtain services from other Fraser Health staff, Indigenous communities and organizations, and other external community resources. Works collaboratively with the assigned team to ensure the client’s self-identified goals for recovery and community connection are supported by appropriate services and practices, and are consistent with the values of self-determination/choice and harm reduction. Provides culturally safe and culturally competent services in a variety of environments dependent on the needs of the client.

1. Facilitate connections that increase accessibility to Indigenous (First Nation, Métis and Inuit) cultural services.
2. Observes the client during interviews and assesses their behavior to identify problems and needs, solicits client feedback, inquiries, and complaints; responds to client needs as appropriate.
3. Encourages and promotes independence and self-sufficiency for clients and their caregivers/families; develops short-term strategies to deal with various situations.
4. Provides feedback and suggested recommendations to the treatment plans within established guidelines.
5. Documents the care requested and progress made in the communications books; maintains client records.
6. Reports regularly to the multidisciplinary team on the condition, behaviour, performance, progress, and care needs of clients and their caregivers/families.
7. Provides support services, coaching and behavior modeling for the client and their caregivers/families to assist with the development of physical, social, emotion and life-skills, including all activities of daily living, interpersonal skills, meal planning and preparation, and household and budget management.
8. Consults and works cooperatively with community agencies and families to maintain coordination in the service and treatment process.
9. Acts as an advocate for the client in dispute situations by responding to and/or coordinating response to problems regarding landlord-tenant issues, financial assistance, or accessing community resources and housing, and developing workable solutions that meet the needs of the client.
10. Observes and supports individuals in appropriate medication management, in accordance with the plan of treatment/care and established policies and procedures.
11. Observes and monitors clients in accordance with plan of treatment/care, assesses and responds in potential emergency or crisis situations in accordance with established procedures i.e. call 911. Provides feedback and recommendations to the treatment/care plan, including strategies to resolve situations, and referring for professional intervention, as required.
12. Documents client progress to maintain permanent record of client activity according to established methods and procedures.
13. Participates in providing substance use treatment, home finding and general housing support (moving, packing, cleaning), individual and personal care services.
14. Provides individual vocational supportive counseling and other work related supportive services.
15. Maintains an awareness of community resources, including health care services, social, economic, recreational, employment, and educational services and resources, First Nations Health Authority services, Métis Nation BC, Indigenous Friendship Centres and other agencies. Utilizes the information to assist clients to access services and problem solve with the client as required.
16. Facilitates client attendance at appointments, programs, and services including escorting or accompanying client to appointments, and for shopping and leisure activities, including driving a vehicle. Participates in and supervises social and recreational activities as required.
17. Teaches, demonstrates, models, and supports home maintenance and household management methods. Provides basic information to clients related to activities of daily living, e.g. housekeeping, yard maintenance, meal planning, and preparation, grocery shopping, and managing monthly living expenses.
18. Ensures a safe and healthy working environment by observing universal precautions and infection control procedures; removing obvious hazards; reporting faulty equipment, accidents, injuries, and near misses; and adhering to and enforcing rules regarding safety.
19. Participates in staff meetings, quality improvement initiatives, committees and in-services, and maintains up-to-date knowledge through involvement in work-related continuing education, as required.
20. Provides direction to volunteers and assists with orientation of new staff and education experiences of students, as well as sharing expertise with other members of the team, as required.
21. Performs other related duties as assigned.

Education, Training, and Experience:
Diploma in Community Social Services, e.g. Addictions Support Worker, Mental Health Worker, Community Health Worker, or Social Services Worker inclusive of counselling skills training.

Two (2) years recent related experience working with individuals with mental illness/ substance use issues including teaching life skills, experience with Indigenous culture and practices, cultural safety and practices in Indigenous community services, or an equivalent combination of education, training and experience.

Current CPR certificate. Current Food Safe certificate. Valid Class 5 BC Drivers Licence and access to personal vehicle with appropriate business insurance coverage.

Skills and Abilities:

• Knowledge of legislation such as the Mental Health Act and the Guardianship Act.
• Knowledge of diverse Indigenous communities’ social, historical, jurisdictional, and cultural context, and Indigenous views on approaches to health and wellness.
• Ability to work with a culturally diverse population.
• Knowledge of available programs, their interrelationships, and their function in delivering care in the community.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to prioritize and organize client demands made and care needs.
• Ability to problem solve.
• Ability to teach life skills.
• Sound judgment and good observation skills.
• Ability to demonstrate an appropriate level of initiative and independence.
• Ability to work cooperatively as part of a multidisciplinary team.
• Ability to promote positive change and independence.
• Physical and ability to carry out the duties of the position.
• Ability to operate related equipment.
• Advocacy skills.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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