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Client Engagement Associate

3 months ago

Old Toronto Ontario, CA LotusFlare, Inc Full time

As a Client Engagement Associate at LotusFlare, you will assist in day-to-day delivery of high-quality, complex execution of one or more digital projects while building a trusted relationship with the client. Your role is to oversee LotusFlare’s customers and enterprise software solutions, guiding the client and team members towards project executions and achieving overall project goals. You will make an important contribution to the analysis, design, and implementation of agile delivery, project performance, and work closely with client stakeholders to ensure positive impact and sustainable results.

RESPONSIBILITIES
  • Handle the assessment of business needs, requirement gathering, analyzing, documenting, and managing changes and prioritize immediate business needs and recommend options, risks, and costs.
  • Collaborate with business stakeholders and cross-functional development teams to elicit, document, and analyze business requirements for new projects, system enhancements, or process improvements.
  • Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of project objectives, status, and issues.
  • Document and present findings and recommendations to management concisely.
  • Work with various business and delivery teams ensuring good, solid, well written requirements that allow IT delivery teams to create solutions that align to the requirements.
  • Create and maintain requirements specification documents, use cases and process models.
  • Help business stakeholders prioritize and manage changing requirements.
  • Manage testing, production releases, and project handover to customer support and operational teams.
  • Support project management activities, ensuring issues are documented and addressed.
  • Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
REQUIREMENTS
  • Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.
  • 3+ years of experience in management consulting, business analysis, enterprise software, or startups.
  • Deep expertise in industries such as mobile and fixed telecommunications, media and technology.
  • Functional knowledge, including but not limited to strategy, project management, and product management.
  • Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.
  • Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
  • Comfort and experience with cross-organizational communication; excellent written and verbal communication skills.
Perks
  • Competitive salary package.
  • Paid lunch.
  • Yearly bonus.
  • Training and workshops.
  • Truly flexible working hours.
About LotusFlare

LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software.

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.

From this initial work, LotusFlare’s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network Operator (DNO) Cloud. LotusFlare DNO Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.

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