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Service Desk Analyst

1 month ago

Collingwood Ontario, Simcoe region, Canada Robert Half Full time

We are looking for a dedicated and customer-oriented Service Desk Specialist. In this role, you will be the first point of contact for employees seeking technical support and assistance. You will be responsible for troubleshooting, resolving issues, and providing timely and effective solutions to ensure smooth IT operations. This position is based in Stayner, Ontario, and is fully onsite.


Key Responsibilities:

  • Provide front line level 1 technology/device support and administration.
  • Provide technical support and troubleshooting for laptops, desktops, and printers.
  • Assist employees with hardware and software issues in a timely manner.
  • Set up and configure new laptops and workstations for staff.
  • Provide support for uninterruptible power supplies (UPS), including maintenance and health checks.
  • Offer A/V and meeting room technical support.
  • Manage printer setup, maintenance, and connectivity issues.
  • Ensure network and internet connectivity for the office.
  • Perform routine maintenance and updates on systems and software.
  • Assist in the installation and configuration of basic office software.
  • Troubleshoot and resolve email, network, and other technical issues.


Key Qualifications:

  • Proven experience in IT support or a similar role (minimum 2-3 years).
  • Strong knowledge of laptops, printers, and basic networking.
  • Ability to troubleshoot and resolve hardware and software issues.
  • Extensive experience with the MS Office suite, Office 365, Windows OS, Active Directory, and Outlook.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Flexibility to handle multiple issues in a fast-paced environment.