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Supervisor, Letter Carrier, Red Deer

3 months ago

Banff Alberta TL, Calgary region, Canada Canada Post Full time

Job Title: Supervisor, Letter Carrier - Red Deer

Location: Red Deer, AB, CA

Employment Type: Full-Time

Job ID: 182754

Job Requisition Id: 182754

Business Function: Delivery Operations

Primary City: Red Deer

Province: Alberta

Employment Status: Permanent

Language Requirement: English Essential

Employee Class and Level: OP 01

Working Hours: 40

Number of Vacancies: 1

Salary: $69,622

Job Closing Date (MM/DD/YYYY): 08/13/2024

All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Supervisor, Letter Carrier supervises the activities of a team of letter carriers, mail service couriers, and RSMC’s assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected.

Job Responsibilities
  • Plans, directs, and inspects the daily operation of a work unit to ensure efficient sortation, routing, and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff, and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.
  • Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers on the changes.
  • Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
  • Supervises, coaches, and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
  • Promotes and implements workplace safety and health programs and processes for the assigned team. Takes corrective action to rectify unsafe operating conditions.
  • Enters employee, volume, and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs, and meet targets.
  • Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
  • Reports repairs related to the building, operational equipment, and assets to the Manager. Monitors and follows up with the appropriate third party and takes corrective action as required.
  • Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g., broken mailbox, loose dog, construction). Communicates issues with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
  • Performs other related duties.
Qualifications

Education

  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

  • Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment.
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

  • Possess a valid permanent driver’s license (no graduated or temporary license)
  • Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes:

a) Have not received more than 2 moving violations in the last 3 years.

b) Have not had more than three demerit points assigned in one single violation.

c) Have not had license suspension or prohibition of any kind in the last 3 years.

Assets

  • Post-secondary degree/diploma
  • Experience with distribution processes
  • Experience working in a customer service role (e.g., dealing with customers)
Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities, and visible minorities.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

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