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Customer Experience Lead

3 months ago

Central Ontario Ontario, City of Toronto, Canada Scotiabank Full time
Title: Customer Experience Lead - Parry Sound, Full Time

Requisition ID: 204233

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

  • Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates.
  • Build strong customer relationships and deliver excellent customer service.
  • Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
  • Act as a change management lead by assisting with the implementation of new policies and procedures.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • Excellent leadership skills, able to coach and develop your team.
  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset.
  • Availability to work a flexible schedule.
  • Previous banking experience is a strong asset.
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options.

What’s in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • An organization committed to making a difference in our communities– for you and our customers.
  • You can expect to be recognized and rewarded for high performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package.

Location(s): Canada: Ontario: Parry Sound

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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