Current jobs related to Customer Success Associate - Old Toronto Ontario, CA - Xello

  • Customer Experience Manager

    1 month ago

    Sault-Sainte-Marie, Ontario, CA Home Depot of Canada Inc. Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Manager Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs...

  • Sales Associate

    1 month ago

    Windsor, Ontario, K6U, CA The Children's Place canada Full time

    The Childrens Place (Place)has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Childrens Place to hire, train and promotes all of its associates and to administer all other personnel policies regardless of age, sex, disability,...

  • Store Associate – South

    6 days ago

    Thunder Bay, Ontario, O7B, CA Canadian Tire Corporation Ltd Part time

    Store Associate - South Type : Parttime Location : Thunder Bay On Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!! Job summary The...

  • Position Details

    6 days ago

    Thunder Bay, Ontario, O7B, CA Fastenal Part time

    Job Description Sales Associate PT 2-665-669 Beaver Hall Pl, Thunder Bay, ON P7E 3N1 ONTHU Public Store Part-time Shift(s): MON TUE WED THU FRI 7:30am - 5:00pmUp to 28 hours/week OVERVIEW: Kickstart your sales career as a Part-time Sales Associate PT, where every interaction becomes an opportunity to shape customer relationships and drive business success....

  • Sales Associate-Devonshire Mall

    1 month ago

    Windsor, Ontario, K6U, CA The Children's Place canada Full time

    The Childrens Place (Place)has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Childrens Place to hire, train and promotes all of its associates and to administer all other personnel policies regardless of age, sex, disability,...

  • Sales Associate-Intercity Shopping Center

    1 month ago

    Thunder Bay, Ontario, O7B, CA The Children's Place canada Full time

    The Childrens Place (Place)has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Childrens Place to hire, train and promotes all of its associates and to administer all other personnel policies regardless of age, sex, disability,...

  • Back End Associate

    1 month ago

    North York, Ontario, A0F, CA RONA Part time

    Back End Associate Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within...

  • Full Time Associate

    6 days ago

    North York, Ontario, A0F, CA Foot Locker Full time

    Overview You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and...

  • Senior Associate, Financial Reporting

    1 month ago

    Windsor, Ontario, K6U, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Senior Associate, Cloud Accounting Services

    1 month ago

    Markham, Ontario, I3P, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Auxiliary Production Associate

    1 month ago

    Windsor, Ontario, K6U, CA Magna International Full time

    Job Number: 68514 Group: Magna Mechatronics, Mirrors & Lighting Division: Windsor Modules Job Type: Permanent/Regular Location: WINDSOR Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving...

  • Asset Protection Representative

    1 month ago

    Windsor, Ontario, K6U, CA Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Junior, Signage and Wayfinding

    6 days ago

    Markham, Ontario, I3P, CA PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Supply Student Support Person

    6 days ago

    Thunder Bay, Ontario, O7B, CA Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School BoardInvites Applications for the position ofSupply Student Support PersonSupply Student Support Persons (SSPs) assist and support students with various physical, cognitive and learning needs. Applicants must have successfully completed a Diploma or Degree Program in a related field. (i.e., DSW, CYC, SSW, ECE, NCFS,...

  • Supply Designated Early Childhood Educator

    6 days ago

    Thunder Bay, Ontario, O7B, CA Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School BoardInvites Applications for the position ofSupply Designated Early Childhood EducatorLong Term Contract OpportunityApplicants must have successfully completed the Early Childhood Educator Diploma Program and must be registered with the College of Early Childhood Educators. General knowledge of standard practices and...

  • Classroom Aide

    6 days ago

    Thunder Bay, Ontario, O7B, CA Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School Board Invites Applications for the position of Classroom Aide Classroom Aides support students with special needs, early years students and assists with supervising. Applicants require a secondary school diploma. Post secondary education is preferred. A general knowledge associated with the care of students with...

  • Resident Engineer

    1 month ago

    Markham, Ontario, I3P, CA PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Asset Protection Representative

    1 month ago

    Windsor, Ontario, K6U, CA Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Assistant Manager

    1 month ago

    North York, Ontario, A0F, CA Foot Locker Full time

    Overview You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising,...

  • Senior Signage and Wayfinding Professional

    6 days ago

    Markham, Ontario, I3P, CA PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

Customer Success Associate

3 months ago

Old Toronto Ontario, CA Xello Full time
Xello is looking for a Customer Success Associate__

Who are you?

You believe that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers, and you’ve got the interpersonal and planning skills to back it up. You have a proven track record of successful client management, preferably in SaaS. Due to your focus on delivering value to clients with every interaction, they perceive you as a trusted advisor and advocate. You can quickly and efficiently resolve clients’ problems using an ingenious mix of empathy, critical thinking, and practical advice. Above all, you identify with our mission of empowering educators with tools to help students plan their successful futures.

As an integral part of Xello’s client-facing team, you will ensure the health, satisfaction, and success of our school and school district accounts. As the primary contact for your clients, you’ll reach out frequently for updates, respond to their questions, learn about their needs, and propose appropriate solutions. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in our own quest for continual improvement by analyzing our processes and helping us shape our customer engagement strategy.

Sound exciting to you? Read on

What you’ll do…

  • Manage renewals, drive revenue growth, and limit churn with your assigned portfolio of accounts
  • Build and actively manage relationships with clients in order to increase product adoption and satisfaction
  • Develop achievable success plans with school districts that reflect their resources and ensure their goals are achieved
  • Share best practices for the successful implementation of Xello
  • Regularly connect with clients to monitor account health, address concerns, escalate important issues, and manage difficult conversations when necessary
  • Nurture retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upselling
  • Coordinate and schedule web-based training sessions
  • Act as an advocate for both the client and Xello to ensure appropriate resolutions
  • Manage and resolve client issues through collaboration with internal teams, including product development, client solutions, sales, and onboarding
  • Document all client interactions and create leads in Salesforce (CRM)
  • Assess and report product bugs
  • Share insights, experiences, and lessons learned with your team

What we’re looking for…
  • 1-2 years of demonstrated experience managing clients with high levels of satisfaction and retention, preferably in a SaaS environment
  • Proven track record of building strong relationships, supporting client success, and delivering value to clients with every interaction
  • Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful when assisting clients
  • Excellent written and verbal communication skills
  • A keen attention to detail, and highly organized when it comes to information management, planning, and time management
  • Self-directed, with the ability to effectively prioritize and manage multiple projects/tasks of varying complexity
  • Ability to thrive in a fast-paced, agile work environment, where working under pressure and without supervision is the norm
  • Enthusiastic about learning and implementing new solutions and technologies
  • Experience using Salesforce or similar customer relationship management (CRM) system
  • Proficiency with G-Suite

We’re Xello - Join us

We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning.

We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.

Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success.

In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.

For our Canadian based staff, we also offer:

  • Flexible work arrangements including hybrid and remote
  • 4 weeks of vacation
  • Employer-paid health and dental benefits
  • 4-month top-up for parental leave
  • Group RRSP with 3% matching

For our US based staff, we also offer:

  • Remote work environment
  • 4 weeks of vacation
  • 80% employer-paid health benefits
  • 4-month top-up for parental leave
  • 401(k) with 3% matching

For our UK based staff, we also offer:

  • Remote work environment
  • 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service

Like what you hear? Apply Now

#J-18808-Ljbffr