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Senior Program Manager

2 months ago

Canada, CA Wolf Steel Ltd Full time

Company Description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.


Role Description

Oversee execution of cross-functional programs: Identify program goals, frame workstreams and approach, establish roles & responsibilities and drive meeting cadence to deliver in the most efficient way.

Drive progress and resolve roadblocks: Monitor and report on progress, identify and escalate issues, and work cross-functionally to address them proactively and creatively.

Ensure goals are met: manage timelines, track progress, analyze results, and ensure stated objectives are achieved. Assist with execution where needed, ensuring all aspects of programs are progressing smoothly.

Build and improve processes: Remove operational roadblocks, simplify, seek out, propose, and build new processes to help us achieve our objectives.

Lead with data: Partner with analytics and other teams to identify key insights, quantify opportunities/results, and ensure prioritization and capture of these opportunities.

Develop technical delivery plans which outline the milestones and check lists at various stages of the product delivery life cycle. Partner with product and engineering teams to develop project plans with technical activities.

Facilitate the go-live, inclusive of working with teams to identify beta customers, communications development and go-to-market activities.

Support other strategic priorities: Support the Chief Product Officer and other Leadership Team members on strategic and operational initiatives as required.

Conduct strategic research on vendor offerings and capabilities, customer need and competitive market trends.

Drive operations for the product management function to ensure we have best-in-class routines and norms.


Qualifications

  • Education: Bachelor’s degree in a relevant field; MBA or Masters’ degree is an asset. PMP or similar project management certification is a plus.
  • Experience: 5-7 years, including proven track record of managing cross-functional and technical programs, as well as launching new products. This includes partnering with product, engineering, and other functions to define product roadmap and key milestones, managing beta programs, helping establish and track performance and product KPIs.
  • Related industry experience in Payments and/or SaaS is a strong asset.
  • Strategic mindset: Outcomes-focused mindset to determine effectiveness and ROI of programs, looking beyond the day-to-day to help reach big-picture goals.