Field Technical Support Representative

3 weeks ago


Mirabel, Canada HeartCentrix Solutions Full time

Responsibilities:

  • Provide technical support for infrastructure services by responding to incidents and assisting with routine tasks.
  • Participate in infrastructure-related projects and operational tasks under the guidance of senior team members.
  • Support monitoring and basic troubleshooting of infrastructure systems, including hardware, software, and network components.
  • Work collaboratively with the team to address infrastructure challenges and help meet business or departmental goals.
  • Assist in the development and maintenance of infrastructure documentation, including incident logs, records, and standard operating procedures.
  • Perform imaging and computer refresh tasks to support endpoint lifecycle management.
  • Apply problem-solving skills to identify and resolve infrastructure-related issues efficiently.
  • Follow established best practices, policies, and service standards for IT infrastructure operations.
  • Stay up to date with industry trends and technologies as part of ongoing skill development.

Basic Qualifications:

  • Bachelor's degree in a related field or an equivalent combination of education and work experience
  • 2+ years of experience in infrastructure or desktop support roles
  • Demonstrated experience in technical troubleshooting and infrastructure analysis
  • Strong proficiency in problem-solving and data analysis
  • Experience with imaging and refreshing computers
  • A proactive, continuous learner with a passion for technology and infrastructure operations


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