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Access Transformation Senior Manager

2 months ago


Halifax Nova Scotia, Nova Scotia, Canada Raise Full time

Hybrid work environment: 2-3 days/week onsite @ Halifax

Duration: 12-month duration


This role will be reporting to Director and Head of Access Management, Disaster Recovery and Service Management. Position will manage at least 2 FTEs based in Toronto and in Halifax.


Description & Requirements:

  • Ongoing management of service management teams and performance metrics: identifying opportunities to increase efficiency and accuracy of processed requests and tickets.
  • SLA and KRI management and reporting: ensuring these remain green and proactively manage new or emerging risks
  • Reporting: Maintaining and evolving unified performance and volume metrics for Provisioning and Fulfillment functions within the team. Revitalize and update business user bundles, increase user uptake and integration within Access Controls
  • Communication: Present and consolidate results and key updates to Head of Access
  • Management and senior executives and steering committees
  • Internal User Community Engagement: Develop and host quarterly access forum on key topics, upcoming events, best practices to ensure captive audience in internal community and to improve stakeholder engagement.
  • Establishment of Project Management framework for Access Onboarding and Controls and Attestations Reviews (Enhancements) to ensure workstreams are trending towards completion and any hurdles are managed immediately.
  • Ongoing process improvement and documentation: ensure regular review of access processes, documenting desktop procedures, ensuring documentation and digital footprint are kept up to date.
  • Issues and Problem Resolution: Continuously identify and address proactively potential issues, conflicts, and risks, mitigating any business impact.
  • Management of strategic projects and initiatives: ensuring workstreams are on target, key risks are addressed and provide regular technical updates to management


Required Experience:

  • Senior experience within project/program management or direct transformation management experience
  • Strong people management skills including coaching capabilities and talent enablement
  • Experience with IAM, Logical Access Management Standards and Technology Risk
  • Financial Services and Capital Markets experience is highly preferred.
  • Ability to work in a matrixed and cross functional environment.
  • Strong reporting experience, creating performance metrics and evaluating SLAs.
  • Changemaker personality with the ability to communicate with influence and build lasting and productive relationships.
  • Strong communication skills: written and oral
  • Strategic thinking: ability to focus and take keen interest in understanding the business context, evaluate options and assess impacts of proposed changes to people and process.
  • Advanced Excel and PowerPoint skills are a must


Education:

  • Secondary or post-secondary education preferred
  • PMP, Agile, CRISC, FRM, CISA, CISSP