Director of Service Operations

1 month ago


Emerald Park Saskatchewan SG, Regina region, Canada Pattison Agriculture Full time

Emerald Park, SK S0G, Canada ● Pattison Agriculture Limited, 2777 North Service Road, Swift Current, Saskatchewan, Canada ● Pattison Agriculture Limited, 580 York Road West, Yorkton, Saskatchewan, Canada Req #1340

Wednesday, August 14, 2024

PURPOSE

Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages department personnel.

KEY RESPONSIBILITY AREAS

  • Collaborates with the executive to develop the vision for the company service department.
  • Develops, maintains, and guides the execution of the service department's strategic business plan for the organization to grow billable service hours.
  • Works collaboratively with service personnel to create and monitor annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
  • Collaborates with Branch personnel to develop, communicate, enforce, and monitor effective service department processes to ensure customer satisfaction as well as service department performance.
  • Monitors service department performance relative to labor sales, WIP, and expense control across the organization in line with the organization’s objectives
  • Support and coach the branch management team on the development and improvement of WIP controls.
  • Together with the Director of Service Support and Marketing team creates and facilitates the execution of the service department marketing plan including advertising, marketing, and promotional programs to grow labor sales for the organization.
  • Review the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support.
  • Supports branch personnel in the recruitment and development of service staff.
  • Work in collaboration with the Director of Service Support and the Safety Manager to develop, promote, and assist in the implementation of Service Departments safety rules and protocols to ensure a safe work environment for all staff.
CRITICAL CAPABILITIES
  • Demonstrated outstanding Customer service and communications skills.
  • Proven experience solving problems effectively.
  • Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
  • Ability to self-manage.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to analyze and interpret internal and external reports.
  • Valid driver’s license required.
DESIRED EXPERIENCE AND QUALIFICATIONS
  • 5 + years’ experience in Ag dealership operations with a technical or parts background
  • Understanding of Work Order processing and understanding of Service Department metrics.
#J-18808-Ljbffr

  • Emerald Park, Saskatchewan, S0G, Regina region, Canada Executrade Full time

    Job DescriptionCHIEF EXECUTIVE OFFICERTHE OPPORTUNITYSeedMaster Manufacturing Ltd. is looking for a growth-oriented leader who's excited to join an experienced and collaborative senior executive team as Chief Executive Officer. The Chief Executive Officer (CEO) of SeedMaster Manufacturing Ltd. will lead the organization in achieving its strategic...


  • Regina, Saskatchewan, S4P, Regina region, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Director of CRM

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Group of Companies Full time

    Brandt is currently looking for a Director of CRM in our Regina location. This position will report to the Vice President of Customer Experience and oversee all CRM functions, including building the business’s overall customer relationship management capability, capturing customer data across all key touchpoints of the business, to support our teams’...

  • Director of Ecommerce

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Group of Companies Full time

    Brandt is currently looking to fill a Director of Ecommerce position in our Regina, SK location.This position will report to the Vice President of Customer Experience and will lead and grow our online sales channel. In this role, you will be responsible for developing and executing the ecommerce roadmap, driving online revenue and profitability, and...


  • Weyburn, Saskatchewan, S0G, Regina region, Canada Canada Post Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Title: Supervisor, Operations Relief - Weyburn/Estevan Location: Weyburn/Estevan, SK, CA Other Location(s): Employment Type: Full-Time Job ID: 183905 Employment Type: Full-Time Job Requisition Id:...


  • Regina, Saskatchewan, S4P, Regina region, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste.Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texte.Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...


  • Regina, Saskatchewan, S4P, Regina region, Canada Brandt Group of Companies Full time

    The Director of Product Support - Agriculture provides leadership and direction for Brandt’s parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The AG...

  • Director of Web

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Group of Companies Full time

    About BrandtBrandt Group of Companies is a diverse and dynamic, global company driven by the ultimate success of our customers across Canada, the USA, Australia, and New Zealand. Brandt’s core principles of quality, innovation, commitment, and customer focus fuel our unwavering growth in every industry we serve—making us one of Canada’s largest...

  • Director of Credit

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Group of Companies Full time

    Take your career to the next level as Brandt Tractor’s Director of Credit. In this pivotal role, you will spearhead our credit and accounts receivable strategy - driving efficiency, accuracy, and profitability. If you have a passion for leadership, a proven ability to take initiative, and a desire to make a meaningful impact, we invite you to apply and be...


  • Regina, Saskatchewan, S4P, Regina region, Canada Medisca Pharmaceuticals Inc. Full time

    Brandy is currently seeking a Director of Product Support - Transportation in either our Regina Customer Support Center or the Greater Toronto region. The Director of Customer Support – Transportation provides leadership and direction for Brandt’s parts and service support functions. You are primarily responsible for the profitability of the parts and...


  • Regina, Saskatchewan, S4P, Regina region, Canada Saskatchewan Public Service Full time

    The Budget and Reporting Branch within the Ministry of Environment is seeking a professional with superior corporate accounting, problem solving, and analytical skills for the position of Manager, Accounting and Reporting.As part of the management team reporting to the Director of Budget and Reporting, this position:Provides leadership and management, and...


  • Regina, Saskatchewan, S4P, Regina region, Canada SGI Full time

    Responsible for leading the development of business strategies cascading from SGI’s strategic plan and supporting development of corporate strategic plans. Leads corporate support for divisional functional strategies. Supports the development, alignment, evaluation, and continuous improvement of corporate strategic planning for SGI, SGI CANADA, and its...


  • Weyburn, Saskatchewan, S0G, Regina region, Canada Federated Co-operatives Limited Full time

    ```html Who we are: Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and how you can help bring our brand to life, visit us at. What you will do: Reporting to the Home Centre...

  • Director of Credit

    4 weeks ago


    Regina, Saskatchewan, S4P, Regina region, Canada Recruitment Partners inc. Full time

    Our client is searching for a Director of Credit to join their team. This role will be responsible for spearheading the credit and accounts receivable strategy. A successful candidate will have a passion for leadership, proven ability to take initiative, and desire to make a meaningful impact. This role reports directly to the VP of Finance and is located in...

  • Director of Ecommerce

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada RECRUITMENT PARTNERS INC. Full time

    Our client is searching for a Director of Ecommerce to join their team. This role will be responsible for leading and growing the online sales channel of the company, by developing and executing the ecommerce roadmap, driving online revenue and profitability, and optimizing the customer experience. A successful candidate will work closely with...

  • Director of Ecommerce

    4 weeks ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Full time

    Brandt is currently looking to fill a Director of Ecommerce position in our Regina, SK location. This position will report to the Vice President of Customer Experience and will lead and grow our online sales channel. In this role, you will be responsible for developing and executing the ecommerce roadmap, driving online revenue and profitability, and...

  • Director of Web

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Brandt Full time

    About Brandt Brandt Group of Companies is a diverse and dynamic, global company driven by the ultimate success of our customers across Canada, the USA, Australia, and New Zealand. Brandt’s core principles of quality, innovation, commitment, and customer focus fuel our unwavering growth in every industry we serve—making us one of Canada’s largest...


  • Regina, Saskatchewan, S4P, Regina region, Canada Bird Construction Full time

    Director, Business Development Apply locations Regina, SK Winnipeg, MB Saskatoon, SK Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: JR-6364 Where Greatness Grows The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential...

  • Director of Credit

    1 month ago


    Regina, Saskatchewan, S4P, Regina region, Canada Recruitment Partners inc. Full time

    Our client is searching for a Director of Credit to join their team. This role will be responsible for spearheading the credit and accounts receivable strategy. A successful candidate will have a passion for leadership, proven ability to take initiative, and desire to make a meaningful impact. This role reports directly to the VP of Finance and is located in...


  • Swift Current, Saskatchewan, S0N, Swift Current region, Canada Pattison Agriculture Limited Full time

    PURPOSE Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages...