High Rise Customer Care Manager

4 weeks ago


Old Toronto Ontario, CA Tribute Communities Full time

High Rise Customer Care Manager

Location: Toronto

The Company

Tribute Communities is an award-winning builder with over 40 years’ experience who has built more than 40,000 homes and condominium suites across the GTA.

Tribute has won many awards for our workmanship and dedication to service, recognized with the Desjardins Award for Large Business from the Ontario Chamber of Commerce.

Job Brief

At Tribute Communities, we are committed to customer satisfaction. We are looking for an enthusiastic and hard-working Customer Care Manager for a full-time position. You will be part of a dynamic Customer Care team, ensuring that our new homeowners are completely satisfied from post-purchase through to post-warranty periods and that all Tarion Warranty Services are fulfilled.

What’s in it for you?

You will appreciate our comprehensive Health Care Benefits Plan, and other perks; such as Work-Life Balance, Tuition Reimbursement, Corporate Partnership with GoodLife, Employee Assistant Program, and Corporate Events.

What’s in it for us?

Our ideal candidate has previous experience in Customer Care within the Residential Construction Industry, preferably High-Rise. You have intermediate to advanced Excel skills, and are organized, motivated and detail-oriented. You are an excellent communicator, resilient when adapting to change, and maintain your composure during challenging times. You are accountable, make it happen, own it, and find solutions.

Position Responsibilities

  • Coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction and trade partners from pre-delivery through to year-end warranty periods.
  • Coordinate and follow up for service warranty issues.
  • Communicate new home purchasers’ inquiries to appropriate trades and departments.
  • Provide timely responses to new home customers.
  • Enter and complete work orders in QaPad.
  • Track and follow up on work order completion and provide timely, accurate responses to Homeowners.
  • Schedule Service Technicians.
  • Schedule trades to address deficiencies from the PDI, 30-day and year-end Tarion Forms.
  • Schedule trades to address deficiencies from 1st and 2nd year performance audit.

Required Skills and Experience

  • At least 3 years of High-Rise Residential experience.
  • Strong interpersonal skills and customer service experience.
  • Ability to communicate information with professionalism.
  • Excellent verbal and written communication skills.
  • Previous QaPad experience preferred, with a strong capacity for learning.
  • Knowledgeable of Tarion Construction Performance Guidelines and common elements Warranties.
  • Superior time management, organizational, and multi-tasking skills.
  • Ability to prioritize and work under strict deadlines.
  • Positive attitude, team player, and professional demeanor.

Make it Happen | Passion | Compelling Desire to Improve | Respect | Trust | Ownership | Working Together

Tribute Communities will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document are available free upon request.

Job Type: Full-time

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Experience:

  • High-Rise Residential: 3 years (preferred)
  • QaPAd: 3 years (preferred)
  • Tarion Construction Performance Guidelines: 3 years (preferred)

Work Location: In person

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