Specialist, ServiceNow Configuration Management

4 weeks ago

Montreal QC GF, CA BRP Full time

We are looking for a ServiceNow Configuration Management Analyst who will report to the ServiceNow Product Owner and will be tasked with overseeing the ServiceNow Configuration Management Database (CMDB) while specializing in the Common Service Data Model (CSDM) framework. As part of your role, you’ll be responsible for configuring, managing, and optimizing the CMDB alongside the design, development, and maintenance of the CSDM architecture within ServiceNow.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Review and optimize existing configuration management (CM) processes, including creating news ones to ensure best practices and alignment with organizational standards, including adherence to the Common Service Data Model (CSDM).
  • Maintain data integrity and security of the Configuration Management Database (CMDB), following data management and governance guidelines within the context of CSDM.
  • Conduct and schedule audits on the CMDB to enhance accuracy and completeness of data.
  • Maintain the configuration management plan.
  • Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
  • Develop, enforce, and implement data management and governance policies to ensure data accuracy and completeness within the CSDM framework.
  • Configure and optimize Identification and Reconciliation Engine (IRE) rules within the CMDB framework.
  • Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
  • Collect and store information for risk assessment and impact analysis.
  • Monitor, maintain, and continue to improve the CMDB health dashboard.
  • Execute change requests for CMDB configuration.
  • Use Data Manager to bulk update Configuration Items for checkout, deletion, or archiving.
  • Configure records and run queries for the CMDB.
  • Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis.

YOU WILL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Excellent understanding of CSDM concepts.
  • 4+ years’ experience working as a configuration manager, or similar role.
  • 4+ years’ working within ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules.
  • Strong understanding of IT resource and configuration management principles.
  • Knowledge of network protocols, devices, and infrastructure components.
  • Data analysis and reporting skills.
  • Problem solving and troubleshooting capabilities.
  • Technical documentation skills.
  • SPM (Strategic Portfolio Management) knowledge is an asset.
  • Certified as implementation specialist - service mapping.

The following certifications would be considered an asset:

  • Certified System Administrator (CSA) in Service Now.
  • Implementation Specialist - Discovery.
  • ITIL V4.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras:

  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
  • Summer schedule: time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
  • Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

#LI-Hybrid

#LI-MR2

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