Support Technician – Entry Level

1 month ago


Vancouver Metro Vancouver Regional District, CA Collage HR Full time

DESCRIPTION: Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver

MISSION: To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

WHO WE ARE: We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

CANDIDATE EXPECTATIONS / OUTCOMES:

  • EDUCATION: Achieve two annual course certifications within your field
  • PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment
  • PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens

KNOWLEDGE OR ABILITIES REQUIRED:

  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision
  • Ability to work on multiple priorities and/or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with basic networking configurations
  • Experience in Windows 7 Operating Systems to current
  • Experience in Microsoft Office applications from 2010 to current

PREVIOUS EXPERIENCE RECOMMENDATIONS:

  • A+ Certification is preferred
  • NET+ Certification is preferred
  • 1+ years’ experience in computer network management is required
  • Experience in managing end client networks is preferred
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